OKX Identity Verification stuck in review? First confirm the timeline: the standard process takes up to 30 seconds for an outcome, while manual review can take up to 24 hours.
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If there's no response after 24 hours, it likely means there's an issue with your materials or information, not that the platform is slow.
Prerequisites
You have submitted the required identity verification documents such as ID photos, facial recognition video, or proof of address.
You can log into the OKX App and check the status prompt on the "Identity Verification" page.
The mobile app you are using has been updated to the latest version.
Check if the Review Timeline is Normal
First, determine which stage you are in.
How to check: Open the "Identity Verification" page in the OKX App and read the prompt:
If it shows "Under Review" and you submitted less than 24 hours ago: wait normally, do not resubmit.
If it shows "Under Review" and more than 24 hours have passed: proceed to the next steps to check for document issues.
If it shows "Please Resubmit" or "Verification Failed": the system has rejected it, troubleshoot the cause as prompted.
Completion standard: You have clarified the current review status and whether it exceeds the normal timeline.
Check if ID Photos are Compliant
Blurry, reflective, cropped edges, or obstructed information are the most common reasons for automatic rejection.
How to check: Verify whether the ID photos you uploaded meet the following criteria:
All four corners of the document appear fully within the frame, without being cut off.
Name, date of birth, and document number on the ID are clearly readable, with no glare obstruction.
The document is within its validity period and not expired.
You uploaded a photo of the original document, not a photocopy, screenshot, or scanned copy.
Completion standard: You have confirmed the current ID photos meet all the above conditions.
Verify Information Consistency – Name, ID Number, Address
The OKX system automatically compares the information you filled in during registration with the information printed on your ID.
How to check:
Is the spelling of your name exactly the same as on your ID (including the order of given name and surname, capitalization)?
Does the ID number and date of birth match the information you filled in exactly?
If the issuing region of the document is different from the registered region of the account, it may also be flagged as abnormal.
Common reason for failure: One set of identity documents can only verify one OKX account. If these documents have been used for another account or an account already exists under your name, the system will directly report "ID Already Verified". This situation cannot be resolved by repeated submission; you need to contact customer service.
Completion standard: You have confirmed that all fields in your registration information and on your ID are completely consistent.
Check if Facial Recognition is Completed
Facial recognition is a key step in the verification process. If you are stuck at this step, the system usually displays "Please complete liveness detection" on the "Identity Verification" page.
How to check:
Ensure you are the only person appearing in the camera frame during verification.
Complete it in an environment with even lighting, avoiding backlight or excessive darkness.
Follow the on-screen instructions to perform actions (blink, turn head, etc.) with a large enough range to ensure the camera can clearly capture your facial features.
Completion standard: You have confirmed that the facial recognition step has been passed and the system no longer prompts "Liveness detection not completed".
Triggering Additional Verification After Submission (Supplementary Documents Required)
Some users encounter an "additional verification" process that requires supplementary documents such as proof of funds or proof of address.
How to check:
Check the app message center to see if you have received a notification asking for "supplementary documents".
Proof of address requirement: a utility bill or bank statement from the last 3 months, with name and address exactly matching the account information.
Proof of funds source: select the appropriate item as per the system prompt and attach the corresponding proof.
Risk warning: Anyone asking for your account password or verification code under the pretext of "paid expedited review" or "helping you skip verification" is 100% a scam. The OKX Identity Verification process is handled automatically by the system, and there is no "paid priority" channel. Never provide your OKX account password, Google Authenticator code, or SMS verification code to any third party.
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Verification Method After Completing Operations
Go to the OKX App, "My" → "Identity Verification" page, and check the status bar:
Shows "Verified" or "Certified" → verification complete.
Shows "Under Review" and submitted within 24 hours → continue waiting.
Shows "Resubmission Required" → correct the materials as prompted and try again.
If there is still no result after more than 24 hours, contact online customer service via the OKX App "Help Center" → "Online Chat", providing screenshots of your submission record and ID information to check the review progress. Customer service response time is typically within 1-2 business days.
