Will OKX Send an Email After KYC Verification is Approved?
Yes, you will receive an email notification. OKX sends a confirmation email to your registered email address once your KYC verification is reviewed. You will also receive an in-app message in the notification center.
Step 1: Confirm the Page Status After Submission
After submitting your KYC documents, the identity verification page in the OKX app will display "Under Review." Standard automatic verification usually takes about 30 seconds. If further manual review is required, it will be completed within 24 hours at the latest.
What counts as complete: The page enters the "Under Review" status, confirming that your submission was successful.
Step 2: Pay Attention to Two Notification Channels
The review result is pushed through the following two channels simultaneously:
Registered Email: An email sent from an official OKX domain, containing the KYC review result notification.
OKX App Message Center: Log in to the OKX app and check the in-app notification in [Message Center].
What counts as complete: Check these two channels regularly after submission to confirm whether you have received the notification.
Step 3: If You Haven't Received a Notification After 24 Hours
Check the spam or junk folder of your email inbox to see if the message was mistakenly filtered.
Log in to the OKX app, go to [Help Center], and contact online customer support or the AI chatbot to check the status of your application.
During peak periods (e.g., significant market fluctuations), review times may be extended.
What counts as complete: Confirm the review status, or obtain the specific progress through the customer support channel.
Common Reasons for Failure
Incorrect Email Address: The email address provided during registration is incorrect, and the notification cannot be delivered. The email address cannot be modified after registration. Please make sure the email is accessible.
Email Blocked: Some email services may mark OKX emails as spam. Check your spam folder.
Risk Reminder
Official OKX email domains are generally okx.com or okx.net. Be wary of any emails pretending to be from unofficial domains.
If you don't receive the email long after your verification is approved, check the app's Message Center first — notifications there are not affected by email filters.
After submitting your KYC, the page displaying "Under Review" indicates that your application has been successfully submitted. Keep an eye on your registered email and the app's Message Center, as the review result will be pushed to both channels simultaneously. If you still haven't received a notification after 24 hours, please contact online customer support through the [Help Center] in the OKX app to check the progress.
