Will OKX Send an Email Notification If KYC Verification Fails?
Yes, an email notification will be sent. After KYC verification fails on OKX, the system will send the failure reason to your registered email, along with a link to resubmit.
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Step 1: Check App Status After Submission
After submitting KYC documents, the identity verification page on the OKX app will show "Under Review". Standard reviews usually complete within a few minutes to several hours, while complex cases may take up to 48 hours.
What counts as done: The page enters the "Under Review" state, confirming you have successfully submitted.
Step 2: Check Email for the Failure Reason
If verification fails, OKX's official guidance clearly states: you can check your email for the failure reason and resubmit via the link in the email.
OKX's supported failure reasons include:
Liveness detection failed (facial recognition not passed)
Document invalid (unsupported document type, expired, etc.)
The same identity information is already used by another account — one ID can only be used for one account
Document detection failed (overexposed, glare, incomplete photo)
Name or date of birth entered does not match the document
Uploaded a screenshot or photocopy instead of the original document
What counts as done: Found the failure notification email from OKX in your registered mailbox (including the spam folder).
Step 3: Check Failure Reason in the App as Well
Apart from email, you can also view the failure information directly in the app. Go to the [Identity Verification] page; a rejected application will usually show a failure reason prompt.
What counts as done: Confirmed the failure reason and know which step caused the issue.
Step 4: Resubmit Following the Email Instructions
OKX's official instructions state that after receiving the failure notification, you can click the link in the email to resubmit KYC verification.
Checklist before resubmitting:
Make sure the document is within its validity period
Ensure the document photo is clear, all four corners are visible, with no glare or obstructions
Use a photo of the original document — not a screenshot or photocopy
Enter information that matches the document character by character
What counts as done: After fixing the issue, resubmit and the page enters "Under Review" again.
Common Failure Reasons and Solutions
| Failure Type | Typical Situation | Solution |
|---|---|---|
| Liveness check failed | Wearing glasses, insufficient light, improper movements | Remove glasses, ensure good lighting, follow the on-screen prompts |
| Document expired | ID validity date has passed | Renew the document and resubmit |
| Document photo unqualified | Glare, blurry, edges cut off | Retake the photo with all four corners visible and no glare |
| Duplicate identity | Same ID already verified on another account | Recover the original account or contact customer support |
| Information mismatch | Name or date of birth entered incorrectly | Check carefully against the document and refill exactly |
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Risk Reminder
The official OKX email domain is usually
@okx.com; beware of any emails from non-official domainsAfter a verification failure, certain account functions (such as fiat trading and withdrawals) will remain restricted until verification passes
Submitting false documents may lead to permanent account closure
After submitting KYC, pay attention to your registered email and app notification center. If verification fails, the email will specify the reason; correct it as instructed and resubmit. If you haven't received any notification after 48 hours, you can contact online customer support through the OKX app [Help Center] to check the progress. Use referral code 24U2795 when registering.
