Will OKX Require Additional Verification After KYC?
Yes. Even after KYC verification is passed, the platform may still initiate additional checks from time to time based on compliance requirements. This is not directed at you personally; it is a standard process for exchanges to fulfill anti-money laundering (AML) and regulatory obligations. If you receive a notification and do not respond within the specified time frame, your account functions may be restricted until the verification is completed.
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Identify which type of additional verification request you have received
OKX typically sends additional verification requests through an in-app pop-up ("Please Submit Information") or an in-app message, and may also send an email to your registered email address. Common types include:
Source of Funds / Source of Wealth (SoF/SoW):
- You need to explain where the funds used for trading come from (salary, sale of assets, investment returns, etc.)
- You may be asked to submit supporting documents such as a recent payslip (within the last 3 months), bank statement, or tax return.
Proof of Address:
- You need to submit a bill (utility bill, bank statement, etc.) issued within the last 3 months, showing your name and current residential address.
Occupation Information or Politically Exposed Person (PEP) Questionnaire:
- Update your occupation status, or confirm whether you or your immediate family members hold public office.
Go to the 【Identity Verification】 page in the app to see exactly which type of documents the system requires you to submit.
Prepare and submit documents according to the instructions
Different types of additional verification require different documents:
| Verification Type | Commonly Required Documents | Validity Requirement |
|---|---|---|
| Source of Funds (SoF) | Payslips, bank statements, tax returns, investment account statements, etc. | Issued within the last 3 months |
| Source of Wealth (SoW) | Explanation of primary income source (e.g., salary, business ownership, inheritance, investment returns) | Reflects your actual situation |
| Proof of Address | Utility bills, bank statements, government-issued letters | Issued within the last 3 months |
OKX's official review is usually completed within 24 hours. After submitting the documents, keep an eye on the notifications in the app's message center.
Note: If you selected the wrong source of funds category or the documents do not meet the requirements, you can re-enter the 【Identity Verification】 page, click 【Update Now】 to select again and upload the corresponding materials.
Once the documents are submitted as required and the page shows the review status, this stage of the process is complete.
If your submission is rejected, correct it and resubmit
If the additional verification submission is rejected, the system will indicate the reason (e.g., blurred document, mismatched information, expired document). Common corrections include:
- Reshoot or rescan the document to ensure it is clearly readable and all four corners are visible
- Verify that the name and address on the document exactly match your account information
- Confirm that the document was issued within the last 3 months
After making corrections, go to the 【Identity Verification】 page and submit again. There is no need to contact customer support.
After resubmitting the corrected documents, you will enter the review status, and this stage is complete.
Common triggers
- Periodic platform compliance review: OKX regularly checks account compliance and may randomly require some users to update their information.
- Account activity triggers risk control: Large transactions, cross-border operations, or unusual logins may trigger additional verification.
- Regulatory updates: As global anti-money laundering laws become stricter, exchanges must continuously improve their KYC systems.
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Risk reminders
- Failure to complete additional verification on time will result in account restrictions: If not processed by the specified date, account functions will be automatically restricted, but you can still view assets and withdraw funds.
- Additional verification is not a targeted investigation: The primary purpose is to complete account information, not to investigate a specific deposit or trade.
- Providing false information has serious consequences: Submitting arbitrary or false information may cause verification failure or even further review of your account.
Go to the OKX app's 【Identity Verification】 page to check if there is a "Please Submit Information" or "Update Now" prompt. If there is, prepare and submit the required documents according to the system instructions. The review is usually completed within 24 hours; keep an eye on the message center for notifications. If rejected, follow the prompts to make corrections and resubmit.
