OKX Deposit FAQ: Complete Answers to All Recharge Questions – 2026 Edition
Over 90% of OKX deposit issues can be resolved by checking three key elements: coin, network, and address/tag—all three are essential. Below are solutions organized by problem type; find your issue and follow the steps.
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1. Three Things to Confirm Before Depositing
Getting these wrong means your assets won't arrive and are extremely difficult to recover.
Step 1: Check if the coin is supported on OKX
What to do: Search for the coin you intend to deposit on the deposit page.
How to do it: If the coin doesn't appear in the search results, it means OKX hasn't listed it. Do not deposit, or the funds won't be credited and may only be recoverable through a manual appeal tool, with no guarantee of success.
When completed: The coin appears in the search and the deposit page shows a normal deposit option.
Step 2: Make sure the deposit network exactly matches the network where your coins are held
What to do: When selecting the network on the deposit page, it must match the blockchain your coins are on in your wallet.
How to do it:
OKX supports multi-chain deposits; for example, USDT supports ERC20, TRC20, BEP20, and other networks.
If your wallet holds USDT on TRC20, you must choose TRC20 as the deposit network. Choosing the wrong network will cause assets to enter an unsupported chain, and they won't be automatically credited.
When completed: The network name shown on the deposit page is exactly the same as the network name shown in your sending wallet.
Step 3: Confirm the deposit address and Tag/Memo are correct
What to do: Copy the deposit address generated by OKX, and if a Tag or Memo is shown, copy that too.
How to do it:
For some chains like XRP, XLM, and SOL, a Tag or Memo is required; missing or incorrect input will prevent the system from identifying the asset's ownership.
Always copy and paste the address; never type it out manually.
When completed: The address and Tag are fully entered in the sending platform and match exactly what is shown on the OKX deposit page.
Prerequisite: You must have completed identity verification (KYC) on OKX. Unverified accounts cannot deposit, and deposited assets may not be credited.
2. Deposit initiated but not yet credited? Troubleshoot in this order
Step 1: Check the on-chain transaction status
What to do: Copy your deposit transaction's TxID (transaction hash) and look it up on OKLink or the respective blockchain explorer.
How to do it:
Go to https://www.okx.com/explorer, paste the TxID and search.
Case A (shows "Transaction not found"): The transaction hasn't been broadcast to the chain yet; go back to the sending platform and resend.
Case B (shows Pending): The transaction is on-chain but still awaiting confirmations; wait.
Case C (shows Success, with confirmations): The transaction is complete; move to the next step.
When completed: You've verified the transaction succeeded on-chain and you see the confirmation count.
Step 2: Check if the number of confirmations meets OKX's crediting threshold
What to do: Different blockchains have different confirmation requirements; until the threshold is reached, the deposit won't be credited.
How to do it: Compare against these common standards:
BTC: ≥ 2 confirmations
ETH / USDT-ERC20: ≥ 12 confirmations
BNB-BEP20: ≥ 1 confirmation
OKT chain: ≥ 15 confirmations
When completed: Confirmations are met but your balance still hasn't increased; go to the next step.
Step 3: Check if the deposit network is "suspended"
What to do: Sometimes a specific coin or network may be paused for maintenance or upgrades.
How to do it:
Go back to the OKX deposit page and see if there is a "suspended" or "under maintenance" notice next to the coin and network.
If suspended: the assets have already been recorded on-chain but won't be credited until the network resumes. The platform will process them once restored; your funds are safe.
When completed: Confirmed that the deposit network is not in a suspended state.
Step 4: Submit a ticket with TxID and screenshots
What to do: If all the above fail and the deposit still hasn't arrived, contact support.
How to do it:
On the app: Help Center → Online Support, enter "deposit not received appeal" and follow the instructions to submit the TxID and screenshots.
On the web: Submit a ticket, choose "Asset Issue – Deposit not received", and provide the coin, network, deposit time, TxID, and a blockchain explorer screenshot (showing confirmations).
When completed: You've received a ticket number and are waiting for support (usual first response within 4 hours; complex cases may take 3-5 business days).
Risk reminder: If the deposit address was wrong or an unsupported network was used, the assets likely cannot be recovered. For first-time deposits or unfamiliar coins, always test with a small amount first, and only transfer the bulk after the small amount is confirmed. Do not reuse old deposit addresses—OKX assigns a unique address per user, per coin, per network; using a wrong address may result in the funds belonging to someone else.
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3. Quick FAQ
Q: What is the "Tag/Memo" prompt during deposit? Is it mandatory? A: Tag or Memo is an identifier used by certain chains (e.g., XRP, XLM, SOL) to distinguish users under the same address. It is mandatory; missing it will prevent the assets from being credited.
Q: I deposited a coin that OKX doesn't support. Can I get it back? A: Not guaranteed. OKX provides a "self-service deposit recovery tool" for users to submit requests; the platform will assist as much as possible but cannot promise a refund. The safest approach is to confirm the coin is in the supported list before depositing.
Q: Can I use an old deposit address? A: Not recommended. OKX assigns a unique deposit address for each user, coin, and network. Using an old or someone else's address could cause irreversible loss of assets. Always reconfirm the address on the deposit page each time.
Q: The required confirmations are met, but my balance hasn't changed. Why? A: It could be a block synchronization delay, or the deposit network might be suspended. First check the network status following Step 3, then consider submitting a ticket.
Q: After the deposit is credited, I can't see it in my "Funding Account". A: Check whether you're viewing a different account (e.g., Funding vs. Trading account). If the deposit arrived but appears under another account, use the "Transfer" function to move it where you need it.
After completing all the above checks, how do you know the deposit issue is resolved?
The balance appears in your OKX corresponding account, and the "Deposit History" status shows "Completed." If you submitted a ticket, customer support has replied and confirmed the resolution. Next, if you need to trade, transfer the funds from your Funding Account to your Trading Account.
