What to Do If Your USD1 Deposit to Binance Hasn't Arrived?
If your USD1 hasn't arrived, the first step is not to contact support immediately, but to check the transaction status on a blockchain explorer. If the blockchain shows "Confirmed/Successful", it means Binance has received it, but the required number of network confirmations may not be met, or the system is queuing the deposit. Use the transaction hash (TxID) to go through the self-check process, then decide whether you need to submit a recovery request.
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Step 1: Find the Deposit Transaction Hash (TxID)
The TxID is the unique proof to track where the funds went. Locate the transaction hash from where you initiated the USD1 transfer (an external wallet or exchange).
Completion indicator: You have the TxID string for this transfer.
Step 2: Check the Transaction Status on a Blockchain Explorer
Binance's self-service recovery channel only accepts transactions that are "Confirmed/Successful" on the blockchain.
Steps:
Based on the network you selected for the USD1 deposit (AB Chain or Solana), open the corresponding blockchain explorer.
Paste the TxID and check the transaction status.
Criteria:
Status shows "Confirmed/Successful": proceed to Step 3.
Status shows "Unconfirmed" or "Failed": contact the platform from which you sent the assets (wallet or original exchange); the issue is not with Binance.
Completion indicator: Confirm that the TxID is marked as successful on the blockchain.
Step 3: Check if the Correct Network and Address Were Used
USD1 currently supports the AB Chain and Solana Network.
The most common reason for a deposit not crediting is a network mismatch. Think back:
Which network did you select on Binance when you deposited USD1?
When withdrawing, did you choose the exact same network on the external wallet or exchange?
If the networks don't match, the assets won't be credited automatically and will need to be handled via Binance's deposit recovery service.
Completion indicator: Confirm that the network on the deposit side matches the withdrawal side.
Step 4: Submit a Self-Service Recovery Application
If the blockchain shows confirmed but the funds still haven't arrived, use Binance's self-service recovery channel.
Procedure:
Log into your Binance account and visit the "Deposit Not Credited Appeal" page (accessible from the Help Center).
Paste the TxID and click submit. If the system can recognize this transaction, details such as coin, network, and address will be auto-filled; if not, you'll need to enter them manually.
Confirm the information is correct and submit the application.
Possible additional materials required:
Record a video to prove the authenticity of this deposit.
If this deposit is a refund from a withdrawal on another platform, provide transaction records (including TxID) between you and that platform.
Completion indicator: You have submitted the recovery application and obtained an application reference number.
Step 5: Wait for Processing and Note the Fees
After Binance's team reviews and approves, the funds will be refunded or credited. A handling fee will be charged for successful recovery, the amount varying by case. Ensure the return address you provide is accurate.
If it's a USD1 deposit via fiat channels (such as bank transfer), the process is slightly different — you need to select "Fiat Deposit Not Credited Appeal" in the Help Center and upload proof of payment (including account name, account number, recipient name, amount, etc.).
Completion indicator: The application has been submitted, wait for Binance customer service to notify you of the outcome.
Common Failure Reasons
Transaction not confirmed on the blockchain: The wallet or exchange may not have broadcast it, or network congestion caused it to remain unconfirmed — first check the status on a blockchain explorer.
Incorrect network selected: Selected AB Chain but used a Solana address, or vice versa — the assets will go to the wrong chain and require a recovery application.
Amount below the minimum deposit limit: Binance has a minimum deposit amount for USD1; deposits below this limit will not be credited.
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Risk Reminder
Binance will never proactively contact you to ask for your password, verification code, or private key. Anyone claiming to be support who contacts you privately is a scammer.
The processing time for recovery applications depends on the specific situation and cannot be guaranteed. Wait patiently after submitting, and do not submit duplicate requests.
First, check the TxID status of this USD1 deposit on a blockchain explorer. If it's confirmed but not credited, submit a recovery application through the "Deposit Not Credited Appeal" channel in Binance's Help Center. Make sure the network information is clear before proceeding.
