Changing your country of residence on OKX triggers a full identity verification reset—not just a simple address update. There is no one-click migration button, but you can submit new address documents through the Identity Verification page in the app. That's the only path. Be ready to provide valid proof of legal residency and address in the new country.
Step 1: Check when you should change your country
When it applies: Use this if you have actually moved to another country or region and plan to live there long-term. Short trips or frequent travel between countries usually do not require a change.
Important requirement: Your account must be in good standing—no frozen assets, risk-control locks, or outstanding loans/debts. If you have large balances or open positions, keep a record of your funds before submitting, so you can verify everything if the account becomes temporarily restricted.
Step 2: Prepare your personal documents
Account migration demands stricter proof than a regular address update. You need to show that you legally live in the new country.
Basic ID: A valid ID card, passport, or residence permit issued by the new country. The name must match the name on your OKX account exactly.
Proof of address: Usually a utility bill, bank statement, or government letter from the last 3 months. It must show your full name and new address clearly.
Additional documents: If you cannot provide full address proof right away, you might try a rental contract or an employer letter. However, the system's actual review requirements will decide.
Risk warning: Submitting fake or false address documents will lead to a permanent account freeze with no chance of recovery. Never forge or modify any supporting file.
Step 3: Submit the change request in the app
Once your documents are ready, upload everything through the app.
Where to go: Log in to the OKX App, go to Profile (or tap your avatar), then find Identity Verification.
Upload documents: In the verification section, choose "Edit Address" or "Change Personal Information". Follow the on-screen steps to upload your new identity document and proof of address. After submitting, your account status will change to "Under Review".
Completion signal: You will receive a system notification that your documents have been submitted successfully.
Common reasons for rejection: Many users upload blurry address proof, or the photo misses the document corners or has too much glare, causing the OCR to fail. Even tiny differences in name spelling (like extra spaces or punctuation) between your documents and your OKX account can cause a rejection.
How to confirm the change is done
Review usually takes 1–3 business days. Watch your registered email and OKX app notifications. If approved, your account region will update to the new country. If rejected, the system will tell you why (commonly "unclear document" or "address mismatch"). Fix the issue and submit again.
Next steps after the change
After your country of residence changes, you may need to update your phone number to a local number for SMS verification. Also go to the Security Center to check and update your emergency contacts, making sure your new address and contact info is complete. If you previously linked payment methods tied to your old region, it's a good idea to remove them, so you don't accidentally select an old payment method when depositing fiat and cause a failed transaction.
