How to Change Your Email on OKX

Changing your email on OKX is straightforward, but the key challenge is thatboth the old and new email addresses must be able to receive verification codes. If your old email is inaccessible, use the "Reset Email" feature, which bypasses email verification through facial recognition. After changing or resetting,withdrawals and C2C selling are restricted for 24 hours.

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Steps

Case 1: Both old and new emails are accessible

This is the smoothest scenario.

App

1. Tap [Profile Icon] in the top-left corner → [Security Settings] → [Security Center].

2. Tap [Email] → [Change Email Address].

3. Enter thenew email addressand tap "Send Verification Code." The system will send a 6-digit code to both thenew emailand theoriginal email. Enter each code in the corresponding field.

4. Enter your Google Authenticator (2FA) code and confirm.

Web

1. Click the profile icon in the top-right corner → [Security Center].

2. Find [Email Verification] → [Change Email].

3. You will need to verify the new email, original email, and Google Authenticator code.

Case 2: Old email cannot receive verification codes

If your old email is deactivated or inaccessible, use the "Reset" feature instead of "Change."

• If logged in: On the email change page, tap [Unable to Verify] or [Verification Method Unavailable] → Select [Reset Email] → Completefacial recognitionverification → Directly bind a new email.

• If not logged in: During login, when you reach the two-factor verification page, tap [Use Other Verification Method] → [Reset Two-Factor Authentication] → [Reset Email] → Follow the prompts.

Post-change Restrictions

Whether you change or reset your email,withdrawals and C2C selling are disabled for 24 hours. This is a security measure that automatically lifts after the period ends—no additional action needed.

Common Failure Reasons

• Not receiving verification codes: Check your spam folder, whitelist official domains like noreply@okx.com, and retry. If the page shows "Send Failed," wait 1 hour before trying again.

• Google Authenticator code mismatch: Ensure your phone's time is set to "Auto-Sync"; otherwise, the code may be invalid due to time drift.

• New email already in use: Each email can only be bound to one OKX account. Confirm the new email is not already registered.

OKX Exchange
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！

Register Now App Download

Checklist

After changing, verify the following:

• In [Security Center], check that the "Email" field shows the new email address.

• Ensure the new email received a confirmation message from OKX.

Note: You can change or reset your email, butyou cannot completely unbind or remove it—your account must always have a valid email address linked.