Binance vs OKX: What Are the Differences in P2P Appeal Materials?
Binance's appeal material requirements are stricter – video evidence must be a 'real-person recording', screenshots and screen recordings are not accepted, and the appellant is given a 48-hour processing period by default. OKX's appeal materials are relatively flexible, accepting screenshots and screen recordings, but users need to track the progress themselves, as there is no explicit official response time commitment.
Key Difference in Evidence Format: Real-Life Recording vs Screen Recording
This is the core difference between the two processes.
Binance's high evidence threshold
If you file a P2P appeal on Binance and need to submit video evidence, the official requirement is clear: use another device to film the operation process; screen recordings are not accepted.
Specific requirements:
Operate on two devices – one for recording, one for displaying the payment app
The video must show the complete login process, account profile page, and latest transaction list
The transaction record must include the one that matches the amount and time of your P2P order
No editing or trimming is allowed
OKX's lower evidence threshold
OKX's appeal entry explicitly says 'upload video/image evidence' without additional restrictions on the video source (screen recording or real recording). This means you can directly submit screenshots of the transfer record or chat interface as evidence.
File Format and Size Limits
| Comparison Dimension | Binance | OKX |
|---|---|---|
| Video format | mp3, mp4, avi, rm, rmvb, mov, wmv | Not explicitly limited |
| Video requirement | Real-person filming, no screen recordings, no editing | Screenshots or screen recordings both accepted |
| File size | Up to 200 MB | Not specified |
| Image format | jpg, jpeg, png (for P2P performance appeal) | Common image formats |
| PDF requirement | Bank statements must be electronic PDF; photos converted to PDF will be rejected | No specific requirement found |
Differences in Appeal Paths and Processes
Binance's appeal process
After submitting an appeal, the counterparty has a 10-minute communication window to renegotiate
If no agreement is reached within 10 minutes, the case is escalated to the customer service team
Customer service contacts both parties via email, with a typical response time of 24–48 hours
Appellants get the first 3 appeals free; from the 4th appeal, a fee of 1% of the appeal amount (max 10 USDT) is charged
OKX's appeal process
On the order details page, click [Initiate Appeal], describe the issue, and upload evidence
Customer service intervenes for review
No explicit response time commitment; users need to proactively track progress on the appeal page via [Urge Progress/Add Evidence]
Appeal fee: no official disclosure found
Practical Reminders
Bank statements are a frequently rejected item (common to both): If your appeal involves a bank transfer dispute, Binance explicitly states that PDFs must be electronic versions, and photos converted to PDF are rejected. No editing, encryption, or password protection allowed.
Keep communication on the platform: Both platforms require all communication during the appeal to take place within the platform. Binance explicitly states that customer service cannot see your chat records outside the platform (e.g., WeChat, Telegram) as evidence.
Asset freeze note: During the Binance appeal process, the cryptocurrency will be frozen; OKX also locks the relevant assets during the appeal.
Completion Confirmation
Prepare the appropriate appeal materials based on the platform you are using. If you are a Binance user, first confirm whether you have the ability to record a real-person video as required before initiating an appeal. OKX users can submit screenshots or screen recordings directly. If you have already submitted an appeal, check the progress via the order details page. Binance users should follow up proactively if no response is received within 48 hours; OKX users can use the [Urge Progress] function to confirm.
