Cross-platform transfers may fail to arrive. The key verification method is to use the transaction hash (TxID) to check the status on both platforms—on Binance, see if the withdrawal is "Completed"; on OKX, see if the deposit is "Arrived". A typical cross-platform transfer involves three stages: Binance sends out → blockchain confirmation → OKX credits. The problem lies at whichever step is stuck.
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Step 1: Check Withdrawal Status on Binance – Confirm Whether Funds Have Left Binance
Whether the funds have left Binance is the first step in determining responsibility.
What to do: Log in to your Binance account, go to [Wallet] → [Orders] → [Wallet History], and find the withdrawal you initiated.
How to do it:
Check the [Status] column. If it's "Processing", Binance has not yet broadcast the transaction to the blockchain; just wait.
If it's "Completed", Binance has successfully broadcast the transaction. Copy the [Transaction ID] (TxID) for this order – it's your key evidence for the next step.
What success looks like: You confirm that the Binance withdrawal status is "Completed" and have the TxID.
Step 2: Check Transaction Status on a Blockchain Explorer – Verify On-Chain Confirmation
Once you have the TxID, you can use a block explorer to see if the transaction has been added to the blockchain. This is the only reliable way to rule out "on-chain delay".
What to do: Depending on the withdrawal network you chose (e.g., ERC20, TRC20), open the corresponding blockchain explorer (like Etherscan, Tronscan) and paste the TxID to search.
How to do it:
Check if the transaction [Status] is "Success".
Look at the [Confirmations] – different chains require different numbers of confirmations, and platforms usually need enough confirmations before crediting. If the on-chain status shows success but confirmations haven't met OKX's requirement, it's simply not arrived yet; you just need to wait.
Verify that the [Recipient Address] in the explorer matches the OKX deposit address you entered exactly.
What success looks like: You confirm the on-chain status is "Success" and the confirmations are increasing.
Common Reasons for Failure
Most cases of non-arrival are due to choosing the wrong network or entering the wrong address. If you can't find this transaction on the block explorer (TxID is invalid), it means the transaction probably was never broadcast, and you need to contact Binance support to check if the broadcast failed. Additionally, some tokens like XRP, XLM require a "Tag" or "Memo" when transferring. If it's wrong or missing, OKX cannot assign the funds to your account even if Binance shows it was sent.
On the OKX side, if blocks are confirmed but your account still shows no deposit record, it could be a delay in the platform's wallet sync, or the deposit for that coin is temporarily suspended. In this case, the asset is safe; just wait or contact support. But note: if the withdrawal amount exceeds 1000 euros, the EU Travel Rule requires OKX to verify the source of funds. You may need to provide your Binance withdrawal record as proof of source, otherwise the deposit could be delayed.
How to Verify Completion
Log in to OKX, go to [Assets] → [Transaction History] → [Deposit Records]. If you can find this deposit and the status shows "Completed", the funds have arrived. If the explorer shows the transaction succeeded but OKX still has no record, contact OKX support and provide the TxID so they can manually sync it.
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Next Steps
Save the TxID of this transfer, a screenshot of the Binance withdrawal, and a screenshot of the OKX deposit page. If the issue persists for over 24 hours, you can directly submit a ticket to support – for Binance, file a "Withdrawal not arrived" appeal; for OKX, submit a "Deposit not credited" feedback, attaching all the evidence you saved.
