What to Prepare When Resubmitting Face Recognition on Binance Due to Browser Incompatibility
Switching to the official Binance app bypasses browser compatibility issues without needing extra paper documents. Face recognition failure on the web version is usually not due to your ID but caused by browser version, camera permissions, or plugin conflicts—the quickest fix is to continue verification on the mobile app, and your previously entered KYC information won't be lost.
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Prerequisite: Determine if You Truly Need to Resubmit
First, identify which situation you are in:
Situation A: You started KYC on the web version, uploaded ID photos, then at the face recognition step got a message saying "device not supported" or "browser incompatible"
Situation B: Your previous KYC submission was rejected due to "face recognition failure" and now you need to resubmit
Situation C: This is your first attempt, and the web camera simply won't turn on
In situations A and C, you don't have to start over—just switch to the app and continue. Situation B requires going through the full process again, but "switching to the app" remains the best way to avoid compatibility issues.
Binance officially supports biometric login under the WebAuthn standard, but the web version relies on the browser's specific implementation—older or non-mainstream browsers may have compatibility differences.
Step 1: Complete All Possible Preceding Steps on the Web Version
If you've already filled in personal information and uploaded ID photos on the web version but are stuck at the face recognition step, do not refresh the browser and do not click back.
On your computer, keep the KYC page open in its current state
Use your phone to scan the QR code shown on the page, or log into the Binance website from your mobile browser
What counts as done: You've opened the Binance official website on your phone and logged into the same account.
Step 2: Download and Use the Official Binance App
This is the most direct way to bypass browser compatibility issues. The official Binance web guide already states: if your computer has no camera, Binance will prompt you to complete face verification using the mobile app.
iOS users: Search for "Binance" in the App Store
Android users: Download from Google Play or the Binance official download page (binance.com/en/download)
Do not download from third-party channels to avoid fake apps
After installation, log into the same Binance account
What counts as done: Successfully logged into the app and navigated to [User Center] - [Identity Verification] page.
Step 3: Continue and Complete Face Recognition on the App
After logging into the app, your KYC progress will sync automatically.
On the identity verification page, if you've already uploaded ID photos, the system will jump directly to the face recognition step
If it shows "Continue Verification" or "Resubmit", tap it
The system will request camera permission—tap [Allow]
Follow the on-screen instructions: blink, slowly turn your head, open your mouth, etc.
App face recognition requirements:
Ensure sufficient lighting; avoid backlighting or direct overhead light on your face
Remove hats and glasses; keep your face fully visible with no obstructions
Do not use beauty filters or virtual backgrounds
Choose a plain background; avoid having multiple people in the frame
What counts as done: After submission, the page displays "Under Review".
Step 4: If There Is Unfinished Information on the Web Version
If you haven't submitted your ID photos on the web version and are stuck at an earlier step:
Open the app to continue filling in information, or close the web version
Complete the KYC information from scratch directly in the app (no duplicate review will occur)
All information must match your ID document exactly; once submitted, it cannot be modified
What counts as done: Fully submitted all KYC materials with the status showing "Under Review".
Step 5: Browser Troubleshooting When the App Is Unavailable
If you cannot use the app for any reason (e.g., device incompatibility), troubleshoot on the web version:
Check browser permissions:
Chrome/Edge: Click the lock icon in the address bar → Camera permission → Select [Allow]
Refresh the verification page and retry face recognition
Enable incognito/private mode:
Open Chrome/Edge in incognito mode
Log into Binance official website and go back to the KYC page
Incognito mode disables most browser extensions, avoiding plugin conflicts
Check browser version:
Chrome v67 and above, Edge v79 and above, Firefox v60 and above fully support WebAuthn
If your version is too old, update your browser and try again
Common Reasons for Failure (Based on Real Feedback)
Using a VPN during face recognition: Binance's risk control detects IP abnormalities; using a VPN may trigger an "unsafe environment" message and cause face recognition rejection. It is recommended to turn off the VPN and retry using your local network.
Daily attempt limit exhausted: You can attempt identity verification up to 10 times per day. If rejected 10 times within 24 hours, you must wait another 24 hours before trying again.
Device has app cloning tools/Xposed modules installed: Such tools are detected by the Binance app as an unsafe environment, blocking camera access.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
New user benefit: Enjoy 20% off trading fees upon registration!
Risk Reminders
Face recognition is a mandatory KYC step and cannot be skipped. If you cannot complete it over a long period, your account's trading and withdrawal functions will be restricted.
Do not use photos, videos, or masks to replace a real person—the system will judge the liveness check as failed and lock the account.
Only download the app from official channels to avoid fake apps from third-party sources that could lead to account theft.
After successful submission, the page will display "Under Review". Standard KYC review typically completes within a few minutes to 2 hours, up to a maximum of 24 hours. Pay attention to your registered email and in-site notifications—once the review is approved, account trading functions will be automatically unlocked. If you haven't received a notification after 24 hours, contact customer support through the Binance Help Center to check the status.
