What to Prepare When Re-submitting Face Verification on Binance Due to “No Camera Permission” Error
You don't need to prepare any extra physical documents. All you need is to make sure your phone system has granted camera permission to the Binance app, and then go through the face verification process again. If the permission is already granted but you still get an error, beauty filters, app cloners, or VPNs may have triggered the risk control system. Check each one. If you exceed the daily failure limit, you must wait 24 hours before trying again.
Before You Start: Check Your Account Status
The "No Camera Permission" error usually appears in two scenarios, and the way you handle it differs:
Scenario A: During standard identity verification (KYC), the app prompts "Cannot access camera"
Scenario B: During two-factor authentication, account recovery, or a customer support video call, the camera cannot be accessed
For Scenario A, simply re-submit directly in the app. For Scenario B, you may need to contact customer support to enter a video call process. The steps below cover both situations – follow the one that matches your current state.
Step 1: Check System Camera Permissions
This is the most fundamental step. The app can only use the camera if the system allows it.
For iOS users:
Open phone Settings → scroll down to find Binance
Tap into it and find Camera permission
Make sure the toggle is ON (green)
For Android users:
Open phone Settings → App Management → App Permissions → find Binance
Find Camera permission and select Allow
Some Android systems grant excessive permissions by default; you need to manually check if the camera is restricted by the system
How to know you've done it right: The camera permission in system settings shows as "Allowed," not "Ask every time" or "Denied."
Step 2: Turn Off Anything That May Interfere with Camera Access
Even if system permissions are enabled, the following situations can still prevent the app from using the camera:
Beauty filters / effects: Turn off beauty mode, soft light, AI enhancement in your phone's camera app. These features interfere with the liveness detection algorithm.
App cloners / scripts: If your phone has app cloning tools, Xposed, or similar utilities installed, Binance will detect an unsafe environment and restrict camera access.
VPN: Using a VPN during face verification or identity authentication may trigger risk control and cause failure.
How to know you've done it right: Turn off beauty filters, disconnect the VPN, uninstall unnecessary cloner apps, and then restart the Binance app.
Step 3: Re-submit Face Verification
Scenario A – Permission issue during standard KYC:
On the Binance app Identity Verification page, tap Re-submit or Continue Verification
The app will request camera permission again; tap Allow
Follow the on-screen instructions to complete liveness detection (blink, shake head, turn head, etc.)
Scenario B – Permission issue during customer support video call:
The support agent will initiate a video call request via Live Chat
Make sure both microphone and camera are available; during the call, you need to read a declaration aloud and show your ID document
It's okay if you don't speak English; you can show a piece of paper with the English declaration written on it and read it in your native language
How to know you've done it right: The face verification screen displays normally, the system status changes to "Under Review," or you complete identity verification during the customer support video call.
Step 4: If It Still Fails, Switch Devices or Channels
Download the Binance app on another phone, log into the same account, and complete face verification on the Identity Verification page
Or log into the Binance official website on a computer browser and complete verification via the web (note: the browser must also grant camera permission)
If the web version also fails, submit a ticket via Help Center → Contact Support and explain your situation
Step 5: Check Status After Submission
After submitting face verification, the page will display "Under Review." Standard KYC reviews are usually completed within a few minutes to 2 hours, and at most within 24 hours.
Common Reasons for Failure (Based on Real User Feedback)
"Permission is allowed but still fails": Many Android users tap "Allow," but the system actually grants "Allow only while using the app" or "Ask every time." Face verification requires continuous camera access, and a mid-session popup can cause failure. Solution: Change the permission setting to "Allow all the time."
Daily attempt limit reached: You can attempt identity verification a maximum of 10 times per day. If you are rejected 10 times within 24 hours, you must wait 24 hours before trying again.
Blocked due to installed cloner apps: The system detects unsafe apps like app cloners or scripts, which restricts camera access. It is recommended to remove such software before trying again.
Risk Reminders
Face verification is mandatory and cannot be skipped. If you cannot complete it for a long period, your account's trading and withdrawal functions will be restricted.
Do not use photos or videos instead of a live person; the system will judge this as a failed liveness check and lock your account.
Do not retry repeatedly and rapidly. After 10 failures in a single day, you will be locked out for 24 hours. Troubleshoot the cause before each new attempt.
FAQ
1. My phone camera permission is enabled and I tapped "Allow" in the app, but face verification still says "Cannot access camera." What should I do? In most cases, this is a third-party software conflict or a system bug. First, turn off all beauty filters, disconnect the VPN, uninstall cloner apps, and restart your phone. If the problem persists, switching to another device and logging into your Binance account to complete face verification is the fastest solution.
2. I'm not confident in English – how do I read the declaration during the customer support video call? Binance officially allows you to read the declaration in your native language. Prepare a piece of paper in advance with the English declaration written on it (including date, email, and the specific operation requested). During the video call, hold the paper and your ID document in front of the camera, and then read it out in Chinese (or your native language).
After re-submitting face verification, keep an eye on your registered email and in-app notifications. Once the standard KYC review is approved, account functions will be automatically unlocked. If submittting a video declaration with support, the agent will inform you of the result at the end of the call or follow up with a notification.
