What Are the Common Reasons for Binance ID Verification Rejection?
Over 90% of ID upload rejections are due to blurry photos, incorrect information, or an expired ID. Don't rush to resubmit—every failed attempt leaves a record, and multiple consecutive failures may trigger a risk lock. Identify the issue first, then try again.
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Step 1: Check the specific rejection reason given by the system
Log in to the Binance App or website, go to the [Identity Verification] page, and look for the red warning text next to the rejected order. The system usually provides a short explanation, such as "ID photo is unclear," "Information mismatch," or "ID has expired." Take a screenshot of this prompt and use it for reference when fixing the problem.
Step 2: Verify that your personal details match your ID exactly
The system automatically compares the submitted name, ID number, date of birth, and other details against the text on your ID. Any slight deviation will cause a failure.
Name: Ensure it matches character by character with the name on your ID, including traditional/simplified characters and the order of surname and given name.
ID number: Check digit by digit, paying special attention to the difference between 0 and O, 1 and I.
Date of birth: Keep the format consistent with the ID.
Nationality: Select "China"; do not mistakenly choose "Hong Kong, China" or "Taiwan, China."
What counts as done: Place the original ID next to you and compare every field character by character to ensure there is no difference at all.
Step 3: Re-take the ID photos (the most critical step)
Most rejections come from substandard photo quality.
Photo requirements:
Lighting: Shoot near a window during daylight, avoiding direct overhead light that causes glare.
Background: A dark, solid-color desktop; the ID must lie completely flat with no curled edges.
Clarity: Hold your phone camera vertically, 20–30 cm above the ID. Wait for autofocus to lock before taking the picture.
Completeness: The front must clearly show the national emblem, issuing authority, and validity period; the back must clearly show the signature field and chip area.
Prohibited actions: No collages, no watermarks, no scanned copies or re-photographs.
What counts as done: After uploading, zoom in on the preview image and check that all text—name, ID number, validity period—is clearly legible with no glare obstruction.
Step 4: Check your ID's expiry date
Turn over the ID and look at the validity period. If it has expired, you must first renew it with the public security authority before resubmitting. Expired IDs will be directly rejected.
Step 5: Optimize the facial recognition environment
Liveness detection failure can also lead to an overall verification failure.
Remove glasses, hats, and masks; tuck long hair behind your ears.
Face a white wall and ensure there are no shadows on your face.
Do not use beauty filters or virtual backgrounds.
Follow the prompts to blink and shake your head, holding each action for at least 2 seconds.
Step 6: Try a different device or channel
If the same device fails twice in a row, try switching methods:
Case A: If the App fails, try logging in to the Binance website via a browser and retry.
Case B: If an Android phone fails, switch to an iOS device, or vice versa.
Clear your browser cache and open the verification page in incognito mode.
Step 7: Trigger the manual review channel
After two consecutive automated review failures, the system usually opens a manual review entry.
On the verification failure page, click the [Request Manual Review] button.
Upload supplementary documents: a photo holding the front of the ID (showing a clear face and the ID), a photo of the back of the ID, and a recent bareheaded bust photo.
In the description field, note the failure time, device model, and operating system version.
Manual reviews usually return a result within 24–72 hours.
Summary of Common Failure Reasons
| Failure Reason | Specific Symptom | Solution |
|---|---|---|
| Blurry/glare photo | Text cannot be clearly identified | Re-take the photo with proper lighting and angle |
| Information mismatch | Name/ID number differs from the document | Re-enter after checking character by character |
| Expired ID | Date on the back has passed | Renew the ID before submitting |
| Facial recognition failed | Liveness check not passed | Remove obstructions and ensure good lighting |
| Device compatibility issue | Camera permission abnormal | Switch to web browser or another device |
If the daily verification failure limit is reached, you must wait 24 hours before trying again. Do not repeatedly submit blurry photos.
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Risk Warnings
Once nationality/name is submitted for verification, it cannot be modified. Check it against your ID character by character the first time.
For accounts that have not completed identity verification, functions such as fiat trading, futures trading, and full withdrawals will be restricted.
Only submit verification documents on the official Binance platform. Be alert to any scam requiring transfers or password disclosure.
After resubmitting, the page will show "Under Review." Keep an eye on your registered email and in-app notifications—standard reviews are usually completed within 2 hours, and no more than 24 hours. If no notification is received after 24 hours, you can submit a ticket through the Binance Help Center to check the status.
