What to Do If Binance App Has No Camera Permission?

Simply re-enable camera permission. Over 90% of the time, this issue is caused by phone system settings or app permissions being turned off. No need to contact customer support; you can fix it yourself in 2 minutes.

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Prerequisite: Identify Your Error Scenario

Before taking action, check which error prompt you're seeing:

• Scenario A: When you open facial recognition/QR scan, you get an immediate "Cannot access camera" or "Camera is disabled" message.
• Scenario B: In the app, after tapping "Identity Verification" → "Start Facial Recognition", the button is grayed out or unresponsive.
• Scenario C: During facial recognition, the camera screen is black and doesn't show your face.

The fix direction is the same across scenarios, only the repair sequence differs slightly. Follow the complete process below; you can stop once it works again.

Step 1: Check Phone System Permissions (Most Common Reason)

This is the most direct and effective step. The Binance app's facial recognition relies on the phone's camera permission. If it's not enabled at the system level, nothing in the app will work.

For iOS users:

1. Open iPhone Settings → Scroll down, find Binance (or 币安).
2. Tap into it and check Camera permission toggle.
3. Ensure the switch is green/enabled.
4. Completion standard: The switch is green and shows "Allowed".

For Android users:

1. Open phone Settings → Apps (or Application Management) → Find Binance (or 币安).
2. Tap Permissions or App Permissions.
3. Find Camera permission, select Allow.
4. On some Android systems (like MIUI, EMUI), check the secondary menu for camera permission to ensure it's not set to "Deny".
5. Completion standard: Camera permission status displays "Allow", not "Ask" or "Deny".

Binance's official identity verification page also clearly states: If the system prompts that it cannot access your camera, go to your browser or phone settings and allow camera access.

Step 2: Check App Internal Permission Settings

If system permissions are already enabled but the app still shows no permission, the app's internal settings might have been turned off.

1. Open Binance App, go to Account → top-right Settings icon.
2. Find General or Privacy Settings.
3. Look for a separate camera permission control; if present, ensure it's enabled.

Completion standard: No red warning text inside the app indicating "Camera permission not enabled".

Step 3: Turn Off Beauty and Filter Effects

Many Android phones have built-in "AI beauty", "soft light" functions that interfere with the liveness detection algorithm, causing the system to judge it as a non-real face, triggering a permission error.

1. In the phone's Camera app, turn off all beauty, filter, and HDR auto-enhancement features.
2. Alternatively, before starting facial recognition in Binance, open the stock camera to confirm the preview is clear and free of beauty effects.
3. Completion standard: The stock camera preview shows no beauty or filter indicators.

Step 4: Restart App or Switch Network

Sometimes app cache or network issues cause the camera to fail to invoke.

1. Completely close the Binance App (swipe it away from recent apps).
2. iOS users: Swipe up to close the app, then reopen.
3. Android users: Go to Settings → Apps → Binance → tap Force Stop, then reopen.
4. If still not working, switch from Wi-Fi to mobile data, or vice versa.
5. Completion standard: After restart, the facial recognition page can display the camera feed normally.

Step 5: Update or Reinstall the App

If the above steps don't work, the app version may be too old to call the new system camera interface.

1. Go to App Store or Google Play/Binance official website to download the latest version.
2. Important: Before uninstalling, make sure you have saved your 2FA backup key or bound email/phone number. Then uninstall and reinstall.
3. After installation, on first launch, the system will prompt "Allow Binance to access camera?" – be sure to tap Allow.
4. Completion standard: App version is the latest official one, and camera permission was granted at startup.

Step 6: Switch Device or Submission Method (Last Resort)

If you've tried all the above steps, confirmed the phone system and network are normal, the app is up-to-date, but the camera still cannot be invoked:

1. Try using another phone to log into your Binance account and complete facial recognition.
2. Or log into Binance on a computer browser, use the web version to complete identity verification; the web page also needs to grant browser camera permission.
3. If both methods fail, contact customer support and submit a ticket, describing "Camera permission is enabled but facial recognition screen remains black", and provide your device model and system version.

Common Failure Reasons

• Permission granted but not fully (common on Android): Many Android users tap "Allow", but the system actually grants "Allow only while using the app" or "Ask every time", whereas Binance's facial recognition needs continuous camera access. If a pop-up appears midway and the user doesn't tap "Allow" in time, it will fail. Solution: Set permission to "Allow all the time" or "Allow", don't choose "Ask every time".

Risk Reminders

• Facial recognition is mandatory and cannot be skipped. If it remains incomplete long-term, withdrawal and trading functions will be restricted.
• Do not use photos, videos, or masks to impersonate someone for facial recognition. The system will judge it as "liveness check failed" and lock the account.
• Daily attempt limit: Failing facial recognition more than 3 times in an hour may trigger risk control lockout. Do not repeatedly attempt. After 2 consecutive failures, it's recommended to first check permissions and environment, then retry.

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New user benefit: Enjoy 20% off trading fees upon registration!

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How to Confirm It's Fixed

Return to the identity verification page in the Binance app, tap Start Facial Verification. If the screen can normally display your face outline and begins prompting "Please blink", "Please turn your head slowly", it means the camera permission has been repaired. Follow the on-screen instructions to complete the actions.