Why Was My Binance Salary Slip Upload Rejected? Common Reasons
When a salary slip is rejected, the vast majority of cases come down to the file not meeting official format or validity requirements, or you selected the wrong proof type (salary vs. trading profits). First, confirm whether you really should be submitting a salary slip — if your income comes from crypto trading, you need to submit trading account statements, not a salary slip.
Pre-submission checklist
Before digging for reasons, take 30 seconds to check the following. If any one of these conditions is not met, your submission will be rejected:
Name consistency: The name on the salary slip must exactly match the name registered on your Binance account (including capitalization and spelling).
Validity period: The document issue date must be within the last 3 months (some jurisdictions require 6 months; refer to the prompt on the verification page).
Issuing institution: Must be a legitimate employer or payroll agency, with a complete institution name and contact details.
Content clarity: A colour scan or photograph, photocopies are not acceptable. All text, numbers and stamps must be clearly legible.
Binance's officially listed forms of salary proof include: a salary slip showing the most recent month's income, a bank statement showing salary payments from the employer, or a tax return from the preceding tax year.
Step 1: Identify the specific rejection reason
Log in to the Binance App or website, go to the [Identity Verification] page, and check the red error prompt next to the rejected order. The system usually gives a brief reason, such as "blurry document", "information mismatch", or "document expired". Take a screenshot of this prompt so you can refer to it as you resolve the issue.
Step 2: Address the issue by rejection reason
Case A: Prompt says "blurry / incomplete / glare"
Retake the photo or rescan. Make sure:
All four corners are fully visible, with no cropping
Lighting is even, with no shadows covering any text
Submit in PDF format (clearer and more stable than JPG)
When is it done? When zoomed in, all text and numbers are clearly legible.
Case B: Prompt says "information mismatch"
Check three pieces of information: the name on your Binance account, the name on the salary slip, and the name on the bank statement (if also submitted). All three must be exactly the same.
If you use a former name or an English name that differs from your ID, you need to submit an official supporting document (e.g., a name change certificate) at the same time.
When is it done? Spelling, name order and punctuation all match perfectly.
Case C: Prompt says "document expired / not from the last 3 months"
Contact your HR or payroll department and request a new salary slip showing your most recent month's income.
Check the date format on the document — in some countries, the order of day/month can cause confusion. Make sure the date recognised by Binance's system is correct.
When is it done? The document issue date falls within the period required by Binance (usually within 90 days before submission).
Case D: Prompt says "file type not accepted / unsupported"
This is one of the easiest traps to fall into. The following documents cannot be used as salary proof:
Job offer letter (not proof of actual income received)
Handwritten pay slip (no official stamp)
Screenshot from a tax app (not an official document)
Screenshot of a payroll card transfer (missing full account information)
Resubmit the original salary slip that bears the employer's official stamp or electronic seal.
When is it done? The document includes the complete employer logo, stamp, date, name and income amount.
Step 3: Select the correct source of assets
If your income comes from cryptocurrency trading rather than a salary, a salary slip will be rejected outright.
Choose the "Day Trading / Crypto Investment" category
Submit: trading account statements (showing trading activity from the most recent month) + bank statements (showing trading profits withdrawn to your bank card)
Step 4: Resubmit and confirm
Click [Resubmit] on the rejected order, upload the corrected file, and submit it for review again. The review usually takes 1–2 business days.
Additional common failure reasons (based on real user feedback)
Documents listed in the official checklist still get rejected: Some users have reported that even when submitting documents exactly as listed on the Binance website, they are still flagged as "unsupported". This is a case where the system review deviates from the actual guidance. Solution: If the same type of document is rejected multiple times, try submitting a different document type (for example, use a bank statement instead of a salary slip), or file an appeal through a customer service ticket.
Taking a photo instead of scanning: Phone photos can easily cause glare and edge cropping. It is recommended to use a scanning app (such as CamScanner) or a printer's scanning function.
Risk warnings
Account functions may be restricted: During the document review period, your account may be set to "withdrawal only" mode, and you may be unable to trade or deposit.
Incorrect submissions may extend the review cycle: Each time you resubmit after a rejection, the review timer resets.
Binance will never proactively ask for your password or request a transfer of funds: If someone contacts you pretending to be customer support and makes such a request, stop communication immediately and report them.
FAQ
1. I don't have a formal job and no salary slip. How can I pass the source of wealth verification? You can choose other categories such as "Deposits", "Self-Employed Income", or "Cryptocurrency Investment". Binance accepts various types of proof for the source of assets, not just salary slips. For example, savings account statements, exchange statements, and other materials can all serve as alternatives.
2. If my salary slip is in Chinese, will Binance's review team understand it? Binance has a global review team and accepts documents in multiple languages. However, it is recommended that key information (name, date, amount, employer name) remain clearly visible without any obstruction; a translation is not required. If the document is in Chinese only and your account is registered in a non-Chinese-speaking country, some regions may require a notarized translation. Follow the prompts on the page.
After submitting the corrected document, the page will display "Under Review". Please wait patiently for 1–2 business days. During this time, keep an eye on your registered email and in-site notifications. If you have not received any notification after more than 3 business days, submit a ticket through [Help Center] – [Contact Customer Service] to check the progress, and attach your rejection screenshot along with the resubmission date.
