Common Reasons Why Your Binance Utility Bill Upload Gets Rejected
Utility bill upload rejections usually stem from issues with document format, validity period, or mismatched personal information: your bill is older than 3 months, the listed address does not match your Binance registration details, or you uploaded an unsupported document such as a mobile phone bill. Troubleshoot each rejection cause point by point, correct the issue, then resubmit for review.
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1. Confirm You Are Submitting the Document for Proof of Address, Not for Wrong Verification Scenarios
Objective: Clarify if you are submitting the utility bill for address verification, or if you mistakenly used it as a form of identity document.
How to do it:
On Binance, utility bills are only accepted as Proof of Address, and cannot replace identity documents such as national ID cards, passports, or driving licenses to complete basic identity verification.
Completion Check: Confirm that you are submitting the bill via the "Upgrade Verification" or "Address Verification" entry, not on the basic identity verification page.
Common failure cause: Submitting a utility bill during the basic identity verification stage, which is not supported by the system.
2. Check If Your Utility Bill Meets Binance's Mandatory Requirements
Objective: Cross-check your bill against Binance's official acceptance criteria one by one.
How to do it:
Per Binance's official rules, a utility bill used as proof of address must satisfy all the following conditions:
Validity Period: The bill must be issued within the last 3 months, documents older than this are invalid.
Full Name: The full name printed on the bill must exactly match the full name registered on your Binance account.
Residential Address: The residential address listed on the bill must match your registered Binance address, and P.O. Box addresses are not accepted.
Issuing Entity: Electricity bills, water bills, gas bills, landline phone bills, and broadband internet bills are all acceptable, but mobile phone bills are generally not recognized.
Original Document: You must upload a photo of the original document or a full original PDF. Photocopies, screenshots, black and white scans, or edited/modified files are not accepted.
Completion Check: Confirm the bill issue date falls within the last 3 months, your name and address on the bill fully match your registration details, and the bill type is on Binance's supported list.
Risk Reminder: If your bill address does not match your registered address, update your address in your Binance account profile first, then submit a new matching bill.
3. Troubleshoot If Your Document Gets Rejected Multiple Times
Objective: Identify specific issues when your bill meets all basic requirements but still gets rejected repeatedly.
How to do it:
Common reported rejection causes from Binance users include:
File Format Issue: You uploaded an image file instead of a PDF. Binance.US explicitly requires proof of address documents to be submitted in PDF format.
Incomplete Document
: You only photographed the key information page, did not show the full bill, or the edges of the document are cropped out of frame.Unsupported Bill Type: You submitted a mobile phone bill, which Binance explicitly rejects as a valid proof of address.
System Auto-Rejection Glitch: Multiple users have reported that a fully compliant valid bill gets rejected automatically by the system for no clear reason. In this case you need to contact human customer support for manual review.
Completion Check: You have identified exactly which of the above issues applies to your bill, and made targeted corrections to the document.
Common failure cause: The address listed on your bill is your mailing address, not your actual service address. If the two addresses differ, make sure the service address on the bill matches your registered Binance address.
4. Resubmit Your Corrected Document
Objective: Resubmit your document in the Binance app after fixing all identified issues.
How to do it:
Open the Binance App, go to the [Identity Verification] page, and find the "Upgrade Verification" entry.
Confirm your filled address information is fully correct.
Upload your corrected utility bill file (PDF format is preferred).
Submit your application and wait for the review result.
Completion Check: Your file has been reuploaded successfully, and the status changes to "Under Review". Most reviews are completed within 1 working day.
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Utility Bill Rejection Quick Reference
| Rejection Cause | Check Item | Solution |
|---|---|---|
| Bill older than 3 months | Check the issue date printed on the bill | Obtain a new bill issued within the last 3 months |
| Address does not match registration details | Cross-compare your registered Binance address with the address on the bill | Update your registered address in Binance account, or use a bill that lists your exact registered address |
| Uploaded file is not PDF format | Check the format of the file you are uploading | Export the bill in PDF format directly from your utility provider's online portal or official app |
| Submitted a mobile phone bill | Confirm the type of bill you are submitting | Use an electricity, water, gas, landline, or broadband bill instead |
| Incomplete / cropped document | Check that all four corners of the full bill are visible | Re-photograph or re-export the full document, make sure no content is cropped out of frame |
| Multiple repeated rejections | Your document has been rejected more than 3 times in a row | Contact Binance customer support to submit a support ticket for manual human review |
After you confirm the rejection cause and correct your document, go back to the [Identity Verification] page to reupload your bill. Keep an eye on the notification center in your Binance App for review updates. If your document still gets rejected and you are 100% sure it meets all official requirements, contact online customer support directly to submit a review ticket.
