You have successfully passed the facial recognition check, but the page still shows an "Unverified" prompt. This very common issue usually has two possible causes: one is a real status sync delay, the other is that you missed one remaining step in the full verification workflow.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
New user benefit: Enjoy 20% off trading fees upon registration!
Do not rush to resubmit your face scan right away, first confirm your status following the steps below. Most of the time it is just stuck at the system update stage, so you do not need to waste effort doing unnecessary repeated operations.
Step 1: Check the exact status on Binance's verification page, instead of only reading the homepage prompt
[What to do]: Confirm whether the system recorded status is "Completed" or "Pending Supplementary Information".
[How to do it]: After logging in to the App, tap in order: Profile → Identity Verification (or "Verification Center"). Check the status bar on this page. If it shows "Verified" or "Authenticated" here, but the homepage banner still prompts you to "Go Verify", it is usually an unrefreshed client cache, which is a simple display delay. If this page clearly shows "Under Review" or "Failed", that means your verification process is not actually finished.
[Completion Standard]: You can see the exact status field on the "Identity Verification" page, rather than only checking the prompt banner on the homepage.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
New user benefit: Enjoy 20% off trading fees upon registration!
Step 2: Handle the issue for two different scenarios based on your actual status
Scenario A: Status shows "Verified", but homepage or some features still prompt you are unverified
This case is basically an App or web browser cache problem, and has nothing to do with your facial recognition result itself. Direct solutions: For the App, pull down to refresh multiple times on the "My" page, or fully close the App from the background and reopen it; for the web version, refresh the page or log in with incognito mode. If it still does not work, log out of your account and log back in, the status will usually update normally.
Scenario B: Status shows "Under Review" or "Verification Failed"
If the status is "Under Review", the platform will usually finish processing it within 1-2 working days, no extra operation is needed from you during this period. If it shows "Verification Failed", there will usually be a specific reason note (such as "Insufficient lighting" or "Unstandard action"), just follow the prompt to retry. When retrying, operate in an evenly lit environment, avoid backlighting or side lighting.
Common Failure Cause: Some users immediately click "Re-verify" or "Try again" right after finishing the face scan, this will generate a new verification request that may overwrite the previous already-passed result. If the system is still processing your last submission, the new request will easily cause status stuck. After facial recognition passes, refresh first, then judge, do not repeat the operation immediately.
Validation Method After Operation: Log out then log back in, go to the "Identity Verification" page to confirm the status again. If the status shows "Verified" and your withdrawal or trading functions are not restricted, your verification has taken effect, no further processing is needed.
Next Recommended Action: Take a screenshot to save the status of your "Identity Verification" page. If you encounter similar prompts later, compare it with this screenshot first, confirm if the status actually changed, instead of being misled by temporary page text.
