How to Handle a Binance Receiving Exchange Name Mismatch
If you encounter a "Exchange Name Mismatch" prompt during withdrawal/deposit, you don't need to refill, because you cannot directly modify submitted information. The correct way is: first confirm that you filled in the full name of the receiving exchange. If you are sure it is correct, wait for system verification; if you indeed filled it wrong, you need to go through the appeal process or contact customer service.
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According to Binance's Travel Rule, users must provide the recipient (beneficiary) name, country of residence, and receiving exchange name for cross-platform transfers. This information is used for compliance checks. If the submitted information does not match system records, the transaction may be delayed or rejected.
Prerequisite: Identify at which stage the "Mismatch" occurs
"Exchange Name Mismatch" usually appears in one of the following two scenarios, and the handling differs:
Scenario A: Withdrawal questionnaire rejected after submission — You filled in the receiving exchange name when initiating the withdrawal, and after submission the system prompts "Information Mismatch".
Scenario B: Deposit failed on the recipient platform — Funds have left Binance, but the receiving platform holds the funds due to beneficiary information mismatch (especially in SEPA bank transfer scenarios).
Identify which scenario you're in, then follow the corresponding steps.
Step 1: Verify if the "Exchange Name" is Correct
What to do: Confirm that the receiving exchange name you entered is the correct full name.
How to do it:
If you are transferring to your own account on another exchange, the Travel Rule questionnaire usually only requires the name of the receiving exchange, not your personal name.
The exchange name must match the official name in the VASP list. If the name you entered is not in the system's pre-set list, select others, and manually fill in the full exchange name in the "VASP name" field.
What indicates completion: You have confirmed that you entered the official full name of the receiving exchange, not an abbreviation or alias.
Step 2: If the System Rejects, How to Handle
What to do: If after submission the system prompts mismatch and you cannot proceed, go through the appeal process.
How to do it:
First confirm: You indeed filled in the correct full exchange name. If it's just a spelling error, it's an information mistake.
Contact customer service: Submit a ticket through the Binance Help Center or contact online support, explain that you entered the wrong receiving exchange name, and provide:
Withdrawal order number or transaction ID (TxID)
The correct full name of the receiving exchange
Other necessary information
Customer service will follow Binance's appeal process, either returning the funds to the source address or assisting with correcting the information.
What indicates completion: Customer service has accepted your request and informed you of the processing time and outcome.
Step 3: If It's a Fiat Transfer (e.g., SEPA) Beneficiary Name Mismatch
What to do: If you made a SEPA bank transfer and entered the wrong beneficiary name (for example, you filled in "Binance" instead of your own name), the funds will not be automatically credited. You need to contact customer service.
How to do it:
SEPA transfers require that the bank account holder's name matches the Binance account name exactly. If it's wrong, the bank will hold the funds pending manual review or return them to the original account.
Contact Binance customer service with proof of transfer and explain the situation. You may also need to contact your bank to process the return.
What indicates completion: You have contacted the relevant parties and know the direction of the funds' subsequent handling.
Common Causes of Failure
The system determines the information mismatch: After filling out the Binance Travel Rule questionnaire, if the information is incomplete or inconsistent with the actual situation, the system will refuse to process the transaction. This is not something you can "refill"; you must appeal and have customer service intervene.
Entered an exchange abbreviation instead of the full name: For example, entering "Binance" when the actual recipient is Binance.US, or entering a project name instead of the official VASP name, will be judged as a mismatch.
Fiat transfer beneficiary name does not match the account name: In bank transfer scenarios, the name is a mandatory matching item, and entering it wrong will prevent the funds from being credited.
Risk Warnings
The recipient information required by the Travel Rule must be accurate and complete. If the submitted information is incorrect, the transaction may be rejected and funds may be returned, but the return process may take time.
If the beneficiary name is entered incorrectly in a SEPA transfer, the funds will usually not be lost, but the credit or return process may take several business days.
Once a withdrawal is submitted, the Binance system enters an automatic processing sequence and cannot be stopped. If information is entered incorrectly, you can only wait for the appeal process.
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How to Confirm You Have Handled It Correctly
If it's a withdrawal questionnaire rejection: After submitting a customer service ticket, check the ticket status in the Help Center. If customer service has intervened, you will receive an email or in-app notification about the progress.
If it's a fiat transfer name error: Confirm that you have contacted Binance customer service, and also contact your bank to see if a return request has been received. Ultimately, the funds will either be credited or returned to the original account; both require patience.
