How to Report Scams on OKX? Guide to Rights Protection Channels
If you have been scammed,the first step is to contact official customer service as soon as possible and stop all transfers; assets already transferred on-chain cannot be reversed, but reporting can help freeze the other party's account. Below is a complete guide to reporting channels and procedures.
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1. Fastest Reporting Channel: In-App Online Customer Service (For Theft Scenarios)
If you experience account or wallet theft or fraud, you can quickly escalate through the in-app online customer service.
App Operation Path:Open theOKXApp → Tap the 【Full Function Icon】at the top left of the homepage → 【Help Center】→ Click 【Online Chat】at the bottom of the page → Enter "stolen"→ Tap send to be directly connected to anti-theft and anti-fraud dedicated customer service.
When reporting, be sure to include:
- Specific time of the incident
- Amount involved
- Suspicious transaction records or counterparty address
- Relevant screenshots (counterparty account, chat records, transfer receipts, etc.)
If you discover a wallet theft, it is recommended tofirst transfer remaining assets to a safe addressbefore contacting customer service.
2. General Reporting Channel: In-App Report Function
OKX provides a dedicated entry for reporting scams and suspicious activities, suitable for general reports not involving theft.
App Path:【Personal Center】→ 【Settings】→ 【Security】→ 【Community Security】→ 【Report Scam or Suspicious Activity】→ Fill in the report details.
Web Path:Official website 【Help Center】→ 【Security and Risk Control】→ 【Risk Report】, fill out the form and submit.
3. Reporting P2P Trading Counterparties
If you encounter a suspicious counterparty in P2P trading (e.g., failure to release coins as agreed, forged documents, inducing off-platform transactions), you can report via the following paths:
Report via Order Page (Transaction in progress or just completed):
- Go to 【Trade】→ 【P2P Trading】→ 【My Orders】
- Find the relevant order, click 【…】on the right → 【Report】
- Select the violation type, upload evidence screenshots, and submit
Report via Customer Service Center (Order already closed):
- 【My Account】→ 【Help Center】→ 【Online Chat】
- Enter "Report trading counterparty," follow customer service prompts to submit the counterparty's UID, order number, time of incident, and evidence archive
4. Formal Complaints and Appeals
If customer service cannot resolve your issue, you can escalate to a formal complaint:
| Channel | Description | Response Time |
|---|---|---|
| Online Customer Service | Contact customer service representatives via Help Center | Usually within 1 business day |
| Customer Service Ticket | Submit a ticket via the contact page | Usually within 1 business day |
| Email Complaint | Send to | Usually within 1 business day |
| EEA Region Formal Complaint | Fill in complaint form and send to | Acknowledged within 5 business days, replied within 15 business days |
Complaints beyond customer service authority (involving third-party banks, payment providers, etc.) will be handled by specialized teams.
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5. What to Do After Being Scammed
- Stop all payments immediately: Do not let scammers convince you to transfer more money to "recover losses"—this is a common secondary scam tactic.
- Save chat records: Download and save the complete chat history with the scammer (TXT file), including their address, transfer screenshots, etc.
- Contact local police to file a report: Report to local law enforcement with as much detail as possible (time, amount, chat logs, transfer receipts).
- Track funds on-chain: Use a blockchain explorer to try to trace where the funds went, buton-chain transactions cannot be reversed once confirmed.
Will official customer service ask for my password or verification code?
No.OKXofficials will never ask for your password, verification code, or private key under any pretext. Any such request is a scam.
Can I recover money that has already been transferred?
Blockchain transactionscannot be reversedonce confirmed. However, by reporting promptly, the platform can attempt to freeze assets in the counterparty's account to prevent further transfers. Recovery depends on whether the counterparty's account is on the OKX platform and the timeliness of the freeze.
How long until I get a result after reporting?
Theft-related cases are prioritized by anti-theft and anti-fraud dedicated customer service; general complaints or reports typically receive a response within 1–3 business days, while complex cases may take longer.
