Why Can't I Withdraw After Changing OKX Account Info?
The temporary withdrawal restriction after modifying account registration information is a security risk control policy of the OKX platform, not a problem with your account. Any changes to key security settings such as login password, linked mobile number, linked email, or Google Authenticator will trigger a 24-hour withdrawal and P2P selling limit. This restriction is automatic, lifts automatically after 24 hours, and does not require you to contact customer service.
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
What Triggers the Restriction
The following actions all trigger a 24-hour withdrawal restriction, not just "modifying information":
Changing your login password
Changing your linked mobile number
Changing your linked email address
Modifying or resetting Google Authenticator
Resetting security verification items (when phone/email/authenticator is unusable)
What You Cannot Do During the Restriction
Within 24 hours, the following account functions will be suspended:
Withdrawals (on-chain withdrawals and internal transfers for all coins)
P2P selling (selling crypto via the C2C marketplace)
Creating or editing sell order advertisements
DEX trading (decentralized trading through the OKX Web3 Wallet)
During the restriction, deposits, spot trading, and futures trading are not affected and can be used normally.
Confirming Whether the Restriction Is Triggered
If you changed any of the above information and the withdrawal page shows a message like "Withdrawal function is temporarily restricted due to security policy, please try again after XX time", then this rule has been triggered.
If you did not change any security settings but still encounter a withdrawal restriction, it may be because:
Platform risk control was triggered: For example, abnormal trading behavior (frequently canceling P2P orders, withdrawing to high-risk addresses, etc.). The restriction period may not be exactly 24 hours and requires you to contact customer service.
Large withdrawal protection was triggered: If you have enabled large withdrawal protection and cumulative daily withdrawals exceed the set threshold, facial verification will be required to continue.
Common Reasons for Failed Attempts to Lift It
Trying to remove the restriction early: The system counts down automatically and cannot be lifted in advance by any means. Just wait 24 hours and it will automatically restore.
Mistaking another restriction for the 24-hour restriction: Restrictions caused by platform risk control may require 1–3 business days for review, not automatic 24-hour lifting. Keep your linked phone and email open and look out for review notifications.
Risk Reminders
Plan ahead: If you need to withdraw soon, complete your withdrawals first before modifying security settings to avoid a 24-hour delay.
Protection against malicious actions: This rule also protects you – if your account information is tampered with by a hacker, the 24-hour withdrawal restriction gives you time to notice and freeze the account.
Confirming Completion
You don't need to do anything about the withdrawal restriction. After 24 hours, the system will automatically remove the restriction. You can initiate a withdrawal again from the withdrawal page; if the "restricted" prompt no longer appears and you can proceed normally through the withdrawal verification steps (email + Google Authenticator code), the restriction has been lifted. If it hasn't been restored after more than 24 hours, we recommend contacting OKX live support to verify.
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
FAQ
Q: After changing my information, when does the 24-hour countdown start? It starts from the moment you complete the modification, not from the time you apply for a withdrawal. For example, if you changed your password at 3 PM, the restriction will lift around the same time the next day.
Q: Can I still buy crypto via P2P during the 24-hour restriction? Yes, you can. The restriction only applies to "selling" and "creating sell orders"; the buying function is unaffected.
Q: If I modify security settings multiple times, will the restriction time accumulate? No, it won't accumulate. However, if the first 24-hour restriction hasn't ended and you make a second modification, the countdown resets, restarting a full 24 hours from the time of the last modification. It's best to make all changes at once to avoid repeated triggers.
