If your passport carries only an English name, leave the Chinese name field blank or select "none". Do not make up a Chinese name. OKX's KYC system requires that the name you provide matches your identity document exactly. If your document does not show Chinese characters, entering a self-invented Chinese name will cause the verification to fail.
Why you should not fill in a Chinese name yourself
The core principle of OKX identity verification is that the name you submit must match the ID document you upload. If you verify using a passport, the system only checks against the English name printed on it. When your passport contains no Chinese name but you enter something in the "Chinese name" field, the system finds a mismatch and rejects the submission.
Additionally, for regions where OKX supports linking an IBAN account, customer support records indicate that if a Chinese name was entered during registration, the generated IBAN account name may appear as garbled pinyin. Correcting this later involves a tedious process.
How to handle the "Chinese name" field in different scenarios
The layout of the verification page varies by region on OKX. The key is whether the field labelled "Local Language name" or "Chinese name" is marked as mandatory.
Case A: The field is optional or labelled "(if applicable)"
This is the simplest case. Leave the field blank, or select "none". OKX's official help documentation clearly distinguishes between "Full name" and "Local Language name (if applicable)". The former is the English name on your passport; the latter only needs to be filled in when applicable. If your passport lacks a corresponding Chinese name, you do not need to fill it in.
Case B: The field is mandatory and has no "if applicable" label
If the page forces you to enter a Chinese name, the safest approach is: enter the pinyin that matches the English spelling on your passport, in all caps. Do not enter Chinese characters. For example, if your passport reads ZHANG SAN, enter ZHANG SAN in this field. This satisfies the core requirement of exact name match for KYC.
When in doubt, ask support directly. Submit a ticket asking: "I am verifying with a passport that only has an English name. What should I put in the Local Language Name field?" Customer support will give you clear guidance, which is far more efficient than entering incorrect information and having to redo it.
What to do if you already entered it incorrectly
If an incorrect entry has already caused a failed review, or if you want to change it after passing verification, OKX allows name changes through customer support tickets in certain regions. Provide a photo of your passport, explain that the original Chinese name you entered does not match your passport's English name, and request that it be unified to the pinyin on your passport. Support can usually assist with this.
Prerequisite: You must have a valid passport that has not expired.
Risk reminder: The KYC name is the "identity anchor" of your account. Once verified, all subsequent withdrawals, bank account linking, and IBAN generation are tied to this name. Although errors can be corrected, the process involves manual review and is time‑consuming.
After completing the steps above, how do you confirm it is correct?
After submitting KYC, if the page displays "Approved" or "Verified", the name you entered has been accepted by OKX's system. If it shows "Verification failed", check the reason. If the message says "Name does not match the document", go back and either leave the Chinese name field empty or fill it with the pinyin from your passport to ensure an exact match with your passport.
