Will OKX KYC Account Information Automatically Update After Verification?
No – your account information does not automatically update after KYC verification. You must manually request changes and pass the review again. Core identity fields like your name and ID number are locked once verified. They won't change on their own just because you got a new ID card or legally changed your name. If you want to update them, you have to proactively apply and go through the re-verification process.
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Step 1: Identify which type of "account information" you want to change
On OKX, account information falls into two categories, and they are handled very differently.
| Information Type | How to Update | Re-verification Required? |
|---|---|---|
| Email / Mobile number | Change it yourself in Security Center | No |
| Google Authenticator | Change it yourself in Security Center | No |
| Identity verification info (name, ID number, nationality) | Submit a change request + manual review | Yes |
| Proof of address, occupation info | Submit new documents via the additional verification page | Yes |
If you only need to update your linked mobile number or email, go to Security Center and you can handle it yourself in just a few minutes.
But if you are asking whether the name or ID details approved during identity verification will automatically update — no, they won't. That information is locked in the system and you must proactively request a change.
What "done" looks like: You have confirmed whether the information you need to change falls under "self-service" or "requires an application".
Step 2: How to manually request changes to identity information (in the App)
Identity verification information on OKX cannot be edited directly online, but there is a manual review process you can follow.
How to do it:
Log in to the OKX app and go to My Profile → Account & Security → Identity Verification page
Tap the Modify Verification button (it may be labelled "Modify Identity" or a similar name on different screens) and choose the reason for the change:
ID card expired / renewed
Name changed (must also upload supporting documents issued by the public security authority)
Original information entered incorrectly
Switching to a different type of ID document
Upload clear, high-resolution photos of the front and back of the new ID document as instructed — all four corners visible, no glare, text fully legible
Complete the facial recognition liveness check
Submit and wait for the manual review
What "done" looks like: The change request has been submitted and the page shows "Under Review".
Step 3: Accept the reality that "you can request changes, but they are not guaranteed"
OKX's official stance on changing identity verification details is: the system does not support directly editing already verified fields; the information must be updated by going through the full re-verification process.
A few things to know in advance:
The approval rate for modification requests is not 100%: Customer support will review your application and documents, and will only allow you to resubmit after verifying the authenticity of the information.
Changing the verified person is virtually impossible: An account verified under User A cannot be directly changed to User B's identity — this is a matter of determining account ownership.
Reviews are usually completed within 24 hours: For additional verification requests, the promised review time is within 24 hours.
What "done" looks like: You understand the change may fail and are prepared to escalate to human support or resubmit if needed.
Step 4: If you see an "Additional Verification" prompt — just submit the required documents
Sometimes you may think everything is fine after passing KYC, but the platform may periodically ask you to complete "additional verification". This is not your information "changing by itself"; it's a routine compliance check by the platform.
Additional verification may require documents such as proof of address, source of funds, or source of wealth.
What to do:
Follow the on-screen instructions to fill in the questionnaire or upload the corresponding supporting documents
The review will be completed within 24 hours after submission
Keep an eye on notifications in the message center
What "done" looks like: The additional verification requirement has been completed as instructed and the status shows "Verified".
Common Misconceptions
"I got a new ID card, will the system automatically detect and update it?": No. If the number on the new ID card does not match, you must proactively request the change. The ID photo will not be automatically replaced just because you got a new card either.
"After changing my email or mobile number, will my account info automatically sync to KYC?": No. Contact details changed in security settings and the information in your KYC profile are two separate systems; they do not sync with each other.
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Risk Reminder
After modifying identity verification information, withdrawals may be unavailable for 24 hours — referencing similar restrictions when changing Google Authenticator, identity modifications likely face the same risk control measure.
If your modification request is rejected, account functions may remain unchanged, or you could be asked to provide additional documents due to "suspicious information".
Submitting inconsistent modification requests multiple times may trigger risk controls and result in temporary account restrictions.
Next step: Open the OKX app, go to My Profile – Account & Security – Identity Verification, and check whether there is a "Modify Verification" or "Update Information" option on the current page. If there is, follow the instructions; if not, your account currently does not support online modification and you need to contact customer support to submit a request. You can use referral code 24U2795 when registering.
