How to Recover Your OKX Account If You Forgot Your Registration Email
If you forgot your registration email but still remember your phone number, you can recover your account.If you also forgot or changed your phone number, you need to go through a manual申诉 process by submitting identity verification materials to prove ownership. Both scenarios have corresponding recovery paths.
First, confirm: Can you still log in with your phone number?
The login page allows you to log in with either your phone number or email by default. If you only forgot your email but still remember your phone number, simply enter your phone number and password on the login page to access your account—no need to recover the email. If you also forgot your password, use the "Forgot Password" process via your phone number to reset it.
Case 1: Your phone number is still in use, but you don't know what the email is
If you want to check the bound email in your account security settings but can't recall the exact address, you can:
Check after logging in: Log in to your account, go to the "Security Settings" page, and the bound email address will be partially displayed (e.g., abc***@gmail.com).
Reset the email: If you think the current email is unsafe or want to change it, select "Modify Email Address" in security settings, and complete the change via phone verification code and facial recognition.
Case 2: You also forgot or changed your phone number, and you can't recall the email
This is the most troublesome scenario. If both the registration phone number and email are unavailable, you need to recover your account through manual customer service申诉.
Steps:
Open theOKXApp or official website, and click "Get Help" or "Contact Customer Service" on the login page.
Select "Account申诉" or "Unable to log in via phone/email".
Submit identity verification materials as guided by customer service, typically including:
Front and back photos of your ID card
Photo holding your ID (for facial comparison)
Account asset proof (e.g., historical deposit records, transaction screenshots, etc.)
Wait for review, which usually takes1-3 business days. Once approved, customer service will help you bind a new phone number or email.
Two Key Reminders
No withdrawals within 24 hours after resetting security info: Whether you reset your phone number, email, or Google Authenticator, you cannot withdraw or sell coins via C2C within 24 hours after the change. This is a platform asset security measure, not a malfunction.
OKX will never ask for your private keys or seed phrase: Anyone claiming to help you "quickly recover your account" and asking for your private keys, seed phrase, or a transfer is a scam. Always operate through official customer service channels on the official website or App.
