When Will OKX Registration Rewards Be Credited?
The answer depends on which task you have completed and whether you claim it manually. Rewards are not automatically distributed—most of them require you to manually click "Claim" in the Rewards Center to be credited. The fastest reward (completing KYC verification) can usually be claimed within minutes after verification passes, while tiered rewards involving trading volume will be unlocked within 24 hours after reaching the corresponding trading amount.
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1. Confirm Which Stage of Tasks You Have Completed
What to do: Figure out which type of beginner task you have completed, as different types have different crediting rules.
How to do it: Refer to the following common task types:
| Task Type | Reward Content | Distribution Condition |
|---|---|---|
| Complete KYC Verification | $5 USD equivalent reward | Claimable immediately after verification passes |
| First Deposit (≥$50) | Small USDT or rebate voucher | Claimable immediately after deposit is credited |
| First Trade (≥$100) | $10 equivalent reward | Claimable immediately after the trade is executed |
| Cumulative Trading Volume Met | Remaining tiered rewards | Unlocked within 24 hours after reaching the corresponding trading volume |
What completion looks like: You know which steps you have completed and the status of the corresponding rewards.
Most newcomer rewards are distributed in the form of trading rebate vouchers or trial funds, which cannot be directly withdrawn, but the profits generated from trading using these vouchers can be withdrawn.
2. Go to the Rewards Center to Check Task Progress
What to do: Enter the Rewards Center to check the current completion status of each task.
How to do it:
Log in to the OKX App and tap "Event Center" or "Rewards Center" on the homepage.
Find the "New Star Competition" or exclusive newcomer activity page.
Check the task list—completed tasks will show "Completed" or a green checkmark icon, and those pending claim will show "Claimable".
What completion looks like: You have seen which tasks are completed and which rewards are claimable.
Prerequisite: Have completed at least one task required by the event (such as KYC verification).
Common failure reasons:
Cannot find the rewards entry—try to look in "My" → "Benefits Center" or "My Rewards". The entrance location may vary slightly between different versions.
3. Manually Click the "Claim" Button
What to do: For rewards displayed as "Claimable", actively click the claim button to credit the reward to your account.
How to do it:
Find the reward card showing "Claimable" in the Rewards Center.
Click the "Claim Now" or "Claim" button.
A confirmation prompt will pop up; after clicking confirm, the reward will be credited to your account.
What completion looks like: After claiming, the reward status changes to "Claimed", and the account balance or voucher quantity increases accordingly.
Unclaimed rewards will not be credited automatically and must be manually claimed within the validity period.
Common failure reasons:
KYC verification not completed—for some activities, the claim button is grayed out and can only be clicked after completing verification.
Not reaching the minimum trading volume threshold—the activity page will show a progress bar, check if your trading volume meets the requirement.
4. Confirm the Rewards Have Been Credited
What to do: After claiming, check the changes in account balance to ensure the reward has been correctly credited.
How to do it:
Return to the "Assets" page and check if the balance of the corresponding currency has increased.
If it is a voucher, go to "My Vouchers" to see if a new one has appeared.
Compare the balance changes before and after claiming.
What completion looks like: The balance or voucher quantity has been updated and matches the claimed reward amount.
Prerequisite: Have completed the claim operation.
Common failure reasons:
The claimed USDT reward may be in the "Funding Account" rather than the "Trading Account"—switch account types to check.
Vouchers have a validity period of 7–30 days. If claimed but not yet used, they will appear in the voucher list but not in the balance.
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5. Handling Cases Where Rewards Are Not Credited
What to do: If you have completed the task and clicked claim but the reward has not been credited within 24 hours, troubleshoot the reason.
How to do it:
Check if the claim deadline has passed: All tasks must be completed within 14 days after registration. Rewards not claimed within the period will be forfeited.
Check whether the trade has been executed: Pending orders that have not been filled are not counted in the valid trading volume. Make sure the order has been fully executed.
Take a screenshot of the task completion status: Record the completion time, trading amount, and other information shown on the page as evidence for appeal.
Contact OKX customer service: Use the in-app online customer service (bottom-right "Help" → "Online Support") or submit a ticket on the official website, providing your registration time, the invitation code used, and screenshots of task completion.
What completion looks like: You have ruled out your own operational issues and confirmed that you need to contact customer service.
Next step: Now open the OKX "Rewards Center"—click the "Claim" button next to each completed task. If all rewards have been claimed, go to the "Assets" page and take a screenshot to confirm the balance changes; if there are still tasks "In Progress", note the remaining trading volume gap and the 14-day countdown, and plan your trading volume to complete the remaining tasks. Rewards not claimed within the deadline cannot be reissued.
