OKX Address Book Verification Failed – Do You Need to Re-add?
No, you do not need to re-add. Verification failures are usually caused by an incorrect address format, wrong network selection, or a missing Tag (Memo), not by a corrupted address record. Simply correct the information based on the error prompt and resubmit.
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Below are the specific steps to resolve the issue.
1. Check the Error Prompt to Identify the Exact Cause
When adding an address fails, the page displays a specific error message. This is the key to solving the problem – do not close it and retry blindly.
Steps:
Take a screenshot or save the error message shown on the page.
Check the table below to find the corresponding cause based on the error type.
| Error Direction | Reason for Failure | How to Fix |
|---|---|---|
| Tag not filled | Certain coins (e.g., XRP, MEMO-type tokens) require a Tag/Memo tag | Enter the correct Tag and resubmit |
| Address format mismatch | The address you pasted is not compatible with the selected network, e.g., a TRC20 address pasted while ERC20 is selected | Verify that the receiving address belongs to the chosen network; re-select or re-paste |
| System anomaly | In rare cases, a temporary platform glitch | Wait a few minutes and try again, or refresh the page and refill |
| Address already in use | This address already exists in your address book | Use the existing record from the address book instead of creating a new one |
Definition of done: You should know exactly which cause applies, without resorting to blind retries.
2. Correct Based on the Cause and Resubmit
Case A: Tag or Memo missing
What to do: Confirm with the recipient whether a Tag is required. Many exchange and wallet deposit addresses are shared, and the Tag identifies individual users.
How to do it: Fill in the correct number or characters in the "Tag/Memo" field of the address book editing page.
Definition of done: After entering the Tag, the page no longer shows "Tag not filled".
Case B: Address and network mismatch
What to do: Make sure the network you selected matches the address you pasted.
How to do it: Check the starting characters of the receiving address. For example, Ethereum addresses start with "0x", Tron addresses start with "T". If the address starts with "T" but you selected "ERC20", it will fail.
Definition of done: The chain chosen in the network dropdown corresponds to the prefix of the address you have.
Case C: This record already exists in your address book
No need to add again. Simply select the existing record from the address book when withdrawing.
Prerequisites
You are on the OKX App or website, on the [Address Book] or [Add Recipient] page.
You have the complete receiving address and any necessary Tag information at hand.
Common Failure Reasons
Incomplete copying of the address: Only a part of the address was copied, e.g., missing the last few characters, causing the system to deem the format incomplete.
Mistakenly assuming deletion and re-creation is needed: In most cases, editing and saving on the spot is sufficient. Deleting and starting over does not improve success rates and may cause you to lose historical notes.
Risk Reminders
The address book has updated verification rules: After the 2025 upgrade, you can set "network scope" and "token scope" when adding an address, for example restricting the address to a single EVM network. If the network scope is set too narrowly, the address might not appear in the list later, but that does not mean the address is broken – the filter criteria just don't match.
Do not repeatedly submit the same error: Submitting an incorrect address multiple times in a row may trigger risk control and temporarily lock your withdrawal function.
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Completion Standard
After correcting the information and clicking save, the page should show "Added successfully" or "Saved successfully". Then go to your address book list, find this record, and confirm that the address, network, and Tag (if any) are correctly displayed. Finally, initiate a small test withdrawal. If you can proceed to the verification or submission step without issues, the address is ready for use.
