Let's start with the conclusion: in most cases, the transfer can still arrive, but it's not automatic. You need to handle it based on the situation. The key difference is whether it's a same-name transfer (to yourself) or a different-name transfer (to a third party), and which type of platform you are using.
Transfers Between Regulated Exchanges (e.g., HashKey Global, BTC Markets)
Regulated exchanges strictly enforce the same-name transfer rule. HashKey Global clearly states you can only withdraw to another account under your own name. The name and date of birth on both exchanges must match exactly for the transfer to pass verification. If the names don't match, the system will directly reject the deposit.
If the mismatch is caused by different languages (for example, one side uses an English name and the other uses a native language name), some platforms allow you to add a multi-language name on the KYC page. This way the system can match either language, and you don't need to change the other exchange's information to pass verification.
Transferring to Yourself but Names Don't Perfectly Match
Even if both accounts belong to you, a small spelling difference in your name can cause the deposit to fail. In HashKey's list of failure reasons, "KYC name or date of birth information does not match between the two exchanges" is a common one. If you're sure it's the same person but the info doesn't match, you need to update the name or date of birth on both exchanges' KYC pages so they are the same.
Risk Reminder: If the transfer comes from a traditional financial institution like a bank, the bank's rules are stricter than an exchange's. An updated regulation from ICBC Tokyo Branch in December 2025 clearly states: if the remitter's name does not match the name on the receiving account, the bank will directly reject the transaction.
Transferring to a Third Party (Not Yourself)
If you are transferring to a third party between exchanges, the rules are usually even stricter. The same-name transfer requirement on regulated exchanges means third-party transfers may not be allowed at all. The system will verify whether the receiving address belongs to an account under your name. If the recipient's name does not match the beneficiary information you entered during the transfer, under the Travel Rule framework the verification result will show "mismatch," causing the transaction to be rejected or delayed.
Common Reasons for Failure
Many people think that as long as the address is correct, the name doesn't matter. But between regulated exchanges, name verification is a hard requirement. Even if the address is correct, if the name doesn't match, the transfer will still be stuck or returned.
Next Steps
First, confirm whether the transfer is to yourself or someone else. If it's to yourself, log in to both exchanges as soon as possible and check your KYC name and date of birth. Correct any mismatches (some platforms let you add a multi-language name). If it's to a third party, check whether the receiving platform allows deposits under a different name. If the transfer has already been returned, the system usually shows a failure reason. Follow the instructions, update your information, and then resend the transfer.
