When depositing, if you selected the wrong sending exchange, first find the pending verification order in your deposit history, re-select the funding source and submit the correct sender information. If the funds have arrived but are frozen, you need to provide a supplementary declaration or contact customer support for manual handling.
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Travel Rule (travel rule) requires the receiving exchange to obtain the sender's identity information before the deposit can be credited. The sender information you enter during deposit is compared with the Travel Rule data transmitted by the sending exchange. If the information does not match, the transaction will be rejected or frozen until the correction is completed.
Step 1: Find the Pending Verification Deposit Order
In the receiving platform's "deposit history", find the deposit with a status of "information required" or "frozen". Go to the assets or wallet page and locate your deposit records. Most crypto trading platforms mark orders that require additional Travel Rule information in the deposit history. Click the "process" or "missing info" button next to it to enter the correction page. The goal is to reach the page where you can re-enter the sender information.
Risk reminder: If the deposit has been marked as "frozen", it means the Travel Rule verification failed. Although the frozen funds are reflected in your account (positive balance), you cannot withdraw them until the information is corrected and verification passes. If the incorrect information is not corrected for a long time, some platforms may directly return the funds.
Step 2: Re-select the Funding Source on the Correction Page
Select the actual source of the funds again. The options are usually divided into "exchange/crypto service provider" and "self-custody wallet". Choose the corresponding category from the dropdown menu on the correction page. After selecting the correct source, the system will ask you to enter the sender's specific details. The goal is to correctly select the funding source category.
Information Requirements for Different Funding Sources
Case A: The actual source is another exchange. In this case, you will need to provide:
- The name of the sending exchange (e.g., Binance, Bybit, OKX)
- The real full name of the sender account (matching the KYC name on the sending platform)
- Some platforms may also require your country or residential address
Case B: The actual source is a self-custody wallet. In this case, you need to prove ownership of the wallet. Usually, you can click the "connect wallet" or "sign to verify" button on the page and complete a signature transaction using MetaMask, Trust Wallet, or other wallets. If the signature fails, some platforms support a "self-declaration": fill out a declaration form confirming that you control the wallet's private key.
Step 3: Submit the Correction and Wait for Review
After completing the information, submit it. The system will compare the new information with the data from the sending platform. If it matches, the funds will be credited within 30 minutes to 2 hours. If it still does not match, the status may change to "manual review", and you will need to contact customer support for manual processing. The goal is for the deposit status to change from "frozen" to "completed" or "available".
Common Reasons for Verification Failure
The most typical issue is submitting repeatedly but never getting approved. This usually occurs when there is a problem with the Travel Rule data from the sending platform itself. For example, the counterparty's VASP identifier might have been updated but not synced in the receiving system, or the sending exchange name you entered differs from the name registered in the Travel Rule system, which would cause a matching failure.
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Follow-up Recommendations
After submitting the corrected information, we suggest waiting 30 minutes, then refreshing the deposit history to check the status. If the status is still "frozen" or "pending review", we recommend contacting the receiving platform's online customer support directly. Attach the transaction hash (TxID) of this deposit and a screenshot of the corrected information. If the funds were sent from another exchange, you can also go to the sending platform first to confirm whether the Travel Rule data for this withdrawal was successfully sent. Some platforms display the Travel Rule verification status.
