How to Reconcile Deposits to Old Binance Addresses After Address Changes
Binance periodically upgrades its wallet infrastructure, generating new deposit addresses for various coins and networks while old addresses are deactivated.
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Key takeaway: Funds sent to an old address are safe and will not be lost, but they will not be credited automatically. You need to manually use the "One-Click Arrival" function to complete the deposit.
Prerequisite: Confirm Whether Your Deposit Address Has Changed
When you receive an email notification from Binance or see a "Address Updated" prompt on the deposit page, you need to check your address status first.
What to do:
Log in to your Binance account and go to [Wallet] → [Deposit].
Select the coin and network you deposited. If the page shows a new address and a notification that the old address has been deactivated, your old address is considered "expired".
In the "View Details" or a similar entry point, you can usually still see your old deposit address.
When you're done: You have confirmed the transaction sent to the old address, and that address is indeed expired or deactivated.
Step 1: Find the Deposit Record in Transaction History
What to do: Locate the on-chain transaction that was sent to the old address but not automatically credited.
How to do it:
App: Open the Binance App → [Wallet] → [Spot] → Tap the [Transaction History] icon in the upper right corner.
Web: Log in to the Binance website → [Wallet] → [Transaction History].
In the transaction history list, find the record of the deposit to the old address. Its status usually shows as "Pending" or a similar indicator.
When you're done: You have located this specific pending deposit record.
Step 2: Use the "One-Click Arrival" Function to Manually Credit the Deposit
What to do: On the transaction record you found, tap the "One-Click Arrival" button, and the system will manually credit the funds for you.
How to do it:
In the transaction history list, click the "One-Click Arrival" button next to that transaction.
Confirm the action, and the system will start processing the credit request.
When you're done: The page prompts "Application Submitted" or "Processing".
If you cannot find this button, or if the operation fails, it means the transaction may not qualify for manual crediting, and you need to proceed to the next step and submit a support ticket.
Step 3: Confirm Fund Arrival or Submit a Ticket
What to do: After submitting the "One-Click Arrival" request, wait for the result. If the operation fails, you need to submit a ticket for manual intervention.
How to do it:
If One-Click Arrival succeeds: The funds will usually arrive in your spot wallet within an hour. Refresh your wallet balance to confirm.
If the "One-Click Arrival" button is missing: You need to submit a manual application through Binance's "Deposit Not Credited" inquiry page. When applying, have your transaction hash (TxID), deposited coin, and amount ready.
When you're done: The funds appear in your spot account balance, or the support ticket has been successfully submitted.
Common Reasons for Failure
Mistakenly thinking funds are lost when the old address expires: According to the official guidance, the funds are safe; they just won't be credited automatically.
Overlooking the "One-Click Arrival" function: The easiest method is to click that button directly, without needing to contact customer service for manual processing.
Funds deposited to an old address more than 30 days after the notice without obtaining a new address: Per the rules, if you do not obtain a new address within 30 days of receiving the notification, the old address will be deactivated, and subsequent deposits will require manual crediting. Usually, this can still be resolved via "One-Click Arrival" or by submitting a ticket.
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How to Confirm the Operation is Complete
After completing the manual credit, open [Wallet] → [Spot Account] in Binance and check whether the balance of the corresponding coin has increased. If the funds have arrived, the status of this transaction in [Transaction History] will also be updated to "Completed" or "Credited".
If the funds have not arrived, check the application status in [Transaction History] or contact Binance customer support.
