The conclusion first: Binance's official verification tool checks whether a so-called "official channel" is actually real. It does not check what is wrong with your account. The way to spot fake customer service is simple — Anyone who contacts you first, asks you to pay money, share your screen, or scan a QR code is fake.
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What the official verification tool can check
Binance's official verification channel is a public platform for checking whether a web link, email address, phone number, Telegram, X (formerly Twitter), or other social media account belongs to an official Binance-verified entity.
What it can check:
Web links (URLs): If someone sends you a "Binance event page" or "login page", paste the link to see if it is an officially recognized domain.
Email addresses: If you receive an email claiming to be from Binance, enter the sender's address. A fake one will show up immediately.
Phone numbers: If someone calls claiming to be Binance customer service, check that number.
Social media accounts: This includes Telegram, X, and other channel IDs. Verify whether the other party is an official account.
How to use it: Open the Binance website, scroll to the bottom, click [Help] and then [Official Verification Channel], or go directly to binance.com/official-verification. Choose the type you want to check (link, email, phone, social media), enter the information, and click search. The result will directly show "Verified" or "Not Verified". You do not need to log in to a Binance account to use it. Anyone can check at any time.
How to spot fake customer service — remember these three rules
Rule 1: Binance will not contact you first. Official Binance customer service will not contact you first through Telegram or WhatsApp to ask for your password or verification code.
Rule 2: They will not ask you to pay a "security deposit". Binance has never set up any kind of "security deposit" step. All requests to transfer money using excuses like "account abnormal", "suspected money laundering", or "pay a deposit to unfreeze your account" are scams.
Rule 3: They will not ask you to share your screen or scan a QR code to log in. Real customer service will never ask you to remotely access your desktop or phone, scan a QR code to log in, or share account screenshots.
Common scam flow: The scammer first contacts you through Telegram or email, claims "there is a problem with your account", then guides you to download a file (which may be malware), share account screenshots, scan a QR code to log in, or enable remote control. Once you do this, your account may be taken over and your assets may be transferred away.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
New user benefit: Enjoy 20% off trading fees upon registration!
How to check after receiving a message
After receiving any message that claims to be from Binance, copy the contact information (email, phone, social media ID) and check it on the official verification channel. If the result shows "Not Verified", stop communicating immediately. Do not click links, do not transfer money, and do not share any information. If you have already interacted with the other party (for example, clicked a link or shared a screenshot), open the Binance App immediately, contact official customer service, and take account security measures.
