What to Do When Your Binance Identity Documents Are About to Expire?
If your identity documents (passport, ID card, driver's license) are about to expire or have already expired, you must update your Binance KYC information as soon as possible. Otherwise, your account will be restricted to "Withdrawal Only" mode, and you will not be able to deposit, trade, or perform other operations. Binance provides a clear document update process; once submitted and approved, your account will be restored.
Prerequisites
Before starting the document update process, confirm the following:
You hold a valid document: The new document must already be in your possession. If the old one has expired and the new one hasn't arrived yet, you cannot proceed.
You can log in to your Binance account normally: You need to be able to receive verification codes on your registered email and phone.
The account is currently in normal status: It is not frozen or under risk control.
Step 1: Access the "Update Identity Verification" Page
What to do: After logging in, go to the identity verification settings page and find the document update entry.
How to do it:
Option A: Via the web platform
Log in to the Binance official website.
Hover over the profile icon in the top right corner and click [Account].
Go to the [Identity Verification] page and find "Update Identity Information" or a similar button.
Option B: Via the App
Log in to the Binance App.
Tap the user avatar icon on the top left of the home screen to enter account information.
Go to [Verification] or [Identity Verification] and tap [Update Identity Information].
If you cannot find the update entry on the page, you can send "How to update Identity Verification" to online customer service. The reply will include a link to reset your KYC.
What indicates completion: You have entered the "Update Identity Verification" flow, seeing a drop-down menu or reason options.
Step 2: Select the Update Reason and Confirm the Declaration
What to do: On the update page, choose the reason for the document update, read and agree to Binance's declaration terms.
How to do it:
Select the reason that applies to you from the drop-down menu. Common options include:
"The documents have expired"
"The name on the document has changed"
"The document number has changed"
Carefully read the declaration on the page and check [I have read and agree to this declaration].
Click [Confirm Update].
As soon as you click confirm, Binance will immediately switch your account to "Withdrawal Only" mode. Until all new documents are submitted and approved, you will not be able to trade, deposit, etc. Please have your new documents and photo materials ready before starting.
Step 3: Fill in the Updated Identity Information and Upload New Documents
What to do: Enter the information from your new document and upload clear photos.
How to do it:
Fill in the updated identity information: name, document number, date of issuance, expiration date, etc. Make sure all the content you enter matches the original new document exactly, including capitalization and spaces in the pinyin name.
Select the document type (ID card, passport, driver's license) and the issuing country/region.
Follow the prompts to take or upload clear photos of the front and back of the new document.
Photo requirements:
All four corners of the document must be fully in the frame, with no information obscured
No glare, no shadows, clean background
Text must be clear and legible
Do not use re-photographed images or screenshots; the photo must be of the original document
What indicates completion: All new information is filled in, new document photos are uploaded successfully, and you click [Continue] to submit.
Step 4: Wait for Review and Confirm the Result
What to do: After submission, the Binance review team will process your application. You need to wait for the review result.
How to do it:
During the review, the account remains in "Withdrawal Only" status.
Once approved, Binance will send a notification email to your registered email address.
After receiving the notification, log in and go back to the [Identity Verification] page to confirm that the verification status has returned to "Verified".
What indicates completion: You have received the approval email from Binance and account functions are restored.
Common reasons for rejection:
Unclear photos of the new document, information covered or obstructed by glare.
The name or document number entered does not match the original (e.g., an extra space in the pinyin name).
The uploaded document type was selected incorrectly (e.g., selecting ID card but actually uploading a passport).
FAQ
Q1: What happens if I don't update my documents?
Binance will restrict the account functions. From the moment you submit the update request until it is approved, the account will also be limited to "Withdrawal Only" mode. If you have existing orders, you can close and cancel them, but you cannot open new positions.
Q2: How long does the review take?
There is no official uniform review time. The review may take varying amounts of time depending on application volume. It is recommended to submit the update at least 1-2 weeks before the document expires to avoid affecting normal trading.
Q3: If my update application is rejected, can I submit again?
Yes. You can submit up to 10 times per day. If you are rejected 10 times within 24 hours, you need to wait 24 hours before trying again. After a rejection, carefully check photo quality and information consistency before retrying.
Next Steps: Log in to your Binance account and go to the [Identity Verification] page to check if there is an "Update Identity Information" or "Reset KYC" option. It is recommended to complete the update before your document expires—if the document has already expired, the entry location on the page may differ slightly; you can access it via the customer service link. After submission, keep an eye on your email; the review usually takes a few business days. If you have not received a result for more than a week, contact online customer service to check the progress.
