What to Do If Binance Browser Doesn't Support Face Recognition?
Switching browsers or switching to the Binance App will solve the problem. The web version's face recognition has higher requirements for browser version and camera permissions. Mainstream browsers like Chrome, Firefox, and Edge all support it, but Safari and some older browsers may not be compatible. The quickest way is to directly download the official Binance App to complete face recognition.
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Prerequisite: Confirm the problem is with the browser, not your account
First, determine which type of prompt you are encountering:
- Prompt saying "Cannot access camera" or "Camera is disabled": The browser has not granted camera permission to the Binance website.
- Prompt saying "Device not supported" or "Browser incompatible": Your current browser version is too low or does not support the WebAuthn standard.
- The face recognition button is grayed out or does nothing when clicked: Browser extensions (such as ad blockers) are interfering with camera access.
- The screen shows black even though camera permission is granted: The browser is incompatible with the camera driver.
If the face recognition failure is caused by account risk control reasons, switching browsers will not help and you need to contact customer support. Below we treat it as a browser issue first; if none of the steps work, then consider switching devices.
Step 1: Check and grant browser camera permission
This is the step where the web version gets stuck most often. Binance's official KYC guide explicitly states: "If the system prompts that it cannot access your camera, go to your browser settings and allow camera access."
Situation A – For Chrome browser:
- Click the lock icon (or site settings icon) on the left side of the address bar.
- Find the [Camera] permission and select [Allow] from the dropdown.
- Refresh the Binance verification page and restart face recognition.
Situation B – For Edge browser:
- Click the lock icon on the left side of the address bar → [Permissions for this site].
- Find [Camera] and set it to [Allow].
- Refresh the page and try again.
Situation C – For Safari browser:
- Open the Safari menu bar → [Settings] → [Websites] → [Camera].
- Find the Binance website and set it to [Allow] (Safari has limited WebAuthn support; if it fails, it is recommended to use Chrome directly).
How to know you've completed this step: After refreshing the page, the face recognition interface displays the camera preview.
Step 2: Open browser incognito mode or disable extensions
Some browser extensions (such as ad blockers, privacy protection tools, script managers) can block camera access or the WebAuthn API.
- Open Chrome/Edge Incognito Mode.
- Log in to the Binance official website in incognito mode and re-enter the identity verification page.
- If the camera can be accessed normally in incognito mode, the issue is caused by extensions — disable them one by one to identify the culprit.
How to know you've completed this step: The camera preview shows properly in incognito mode.
Step 3: Check whether your browser version supports WebAuthn
Binance's web face recognition is built on the WebAuthn standard. If your browser version is too low, it may not support this feature at all.
- Chrome needs to be v67 or above (any version from 2018 onwards will do).
- Edge needs to be v79 or above.
- Firefox needs to be v60 or above.
- Safari needs to be v13 or above (macOS Catalina or later).
How to know you've completed this step: Your browser version meets the above requirements or has been updated to the latest version.
Step 4: Switch to the official Binance App (Recommended)
If the web version keeps failing, the most hassle-free solution is to use the Binance App. Binance officially recommends completing face recognition via the App first, as it offers better compatibility.
- Go to the App Store (iOS) or Google Play / Binance official website (Android) and download the latest Binance App.
- Log in with the same account and go to [User Center] - [Identity Verification].
- The system will directly access your phone's camera; follow the on-screen instructions to complete liveness detection (blinking, turning your head, etc.).
How to know you've completed this step: Face recognition in the App launches normally and enters the "Under Review" status.
Step 5: If it still fails, use another device
If both the browser and the App fail on the same device, it may be a hardware issue (faulty camera or driver incompatibility).
- Log in to the Binance website or App on another computer or phone.
- Continue and complete face recognition on the new device.
- Alternatively, try using a USB external webcam with your computer.
How to know you've completed this step: The camera works normally on the new device.
Common failure reasons (based on real feedback)
- Using a VPN while performing face recognition: Binance's risk control system detects IP address changes. Using a VPN may trigger an "unsafe environment" prompt, causing the camera call to be rejected or even locking your account. It is recommended to turn off the VPN and use your local network to retry.
- Phone has an unlocked Bootloader or installed Xposed modules: Such modifications will be detected by the Binance App as an "unsafe device environment", preventing face recognition from launching. You need to restore the device to its official system state.
- Daily attempt limit exhausted: A maximum of 10 identity verification attempts are allowed per day. If you are rejected 10 times within 24 hours, you must wait 24 hours before trying again.
Risk reminder
- Face recognition is a mandatory KYC step and cannot be skipped. If you are unable to complete it for an extended period, account functions such as trading and withdrawals will be restricted.
- Do not use photos, videos, or masks to replace a live person. The system will mark the liveness detection as failed and lock the account.
- Failing more than 3 times within a single hour may trigger risk controls. It is recommended to identify and resolve the cause after each failure before retrying, rather than repeatedly forcing attempts.
The world's largest cryptocurrency exchange by trading volume,leading in security and liquidity.
New user benefit: Enjoy 20% off trading fees upon registration!
FAQ
1. My web face recognition failed, but the App succeeded. Do I need to resubmit my ID photos? No. Binance's KYC verification is synchronized across platforms — whether completed on the web or the App, as long as it enters the "Under Review" status, you do not need to upload documents again. Account permissions will be automatically unlocked once the review is approved.
2. My computer does not have a camera. Can I skip face recognition? No. Face recognition is a core part of Binance KYC and cannot be skipped. If your computer has no camera, you can switch to the mobile App, which is the most common alternative. If using a phone is inconvenient, you can purchase a USB external webcam to connect to your computer.
3. After switching browsers it still says "Device not supported". What is the reason? It may be that the browser does not have WebAuthn support enabled, or the operating system version is too low. First ensure your browser version meets the requirement of Chrome v67+ / Edge v79+ / Firefox v60+. If the version meets the requirement but the prompt still appears, switching to the Binance App directly is the fastest solution.
After successfully bringing up the camera, follow the on-screen guidance to complete liveness detection actions (blinking, shaking your head, etc.). After submission, the page will display "Under Review". Standard KYC review usually completes within 2 hours, and no longer than 24 hours. Pay attention to your registered email and in-site notifications — account functions will automatically unlock once approved. If you have not received any notification after 24 hours, you can check the progress through the Binance Help Center's customer support channel.
