What Are the Common Reasons for Residence Permit Upload Rejection?
The most common reasons your residence permit gets rejected after upload are that the document itself doesn't meet requirements, the photo quality is too poor, or your country/region simply isn't covered by Binance's supported list. Figuring out the exact reason is far more effective than trying over and over.
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Confirm your residence permit is an "acceptable" document type
What to do: First, check whether your uploaded document type is on Binance's list of acceptable documents.
How to do it, check these requirements:
Acceptable document types: Binance accepts government-issued passports, national ID cards, residence permits, or driver's licenses as proof of identity.
Clearly unacceptable document types: Student visas, work visas, and tourist visas are generally not accepted as identity documents.
If you upload a student visa or work visa, the system will reject it outright.
When you've done this: You've confirmed that the residence permit you hold belongs to an acceptable type, not a visa you tried to pass off.
Check photo quality and document details—this is where most get stuck
What to do: Go through each of these points to make sure your document photo meets Binance's strict standards.
How to do it, check these five things:
Clarity: Is the photo blurry, or are there reflections and shadows covering important information like name, document number, or photo? If yes, retake it.
Completeness: Are all four corners of the document visible? If only a portion was captured, the system will flag it as an "incomplete document."
Original vs. copy: Did you photograph the original document directly, or did you upload a photocopy, scan, or screenshot? Binance requires a photo of the original. Copies and screenshots will be instantly rejected.
Information match: Do the full name, date of birth, and document number you entered in the system match exactly the details on your residence permit? A single character difference or extra space will cause the system to flag a mismatch.
Validity: Is your residence permit still within its validity period? If expired, it will be rejected outright.
When you've done this: You've checked all five points and your document now meets all requirements: original photo, four corners visible, no reflections, information complete, within validity.
Check if the issuing country is supported
What to do: Sometimes the document itself is fine, but the issuing country or region itself isn't supported by the platform.
How to do it:
Binance's KYC system verifies the document's issuing country. Some users have tried to verify using a Palau digital resident ID and received a message: "Your ID document country is unsupported. We don't support the country that issues your ID document."
If the residence permit you hold comes from a jurisdiction that Binance does not support, even a genuine and valid document will not pass verification.
When you've done this: You've confirmed that the issuing country of your residence permit is in a region Binance supports.
Double-check the face verification step—don't trip at the last hurdle
What to do: If the document photo itself is fine, the failure could come from the face verification step.
How to do it, check these two points:
Lighting and angle: When you do the face verification, is the lighting sufficient? Is your face directly facing the camera without backlight or shadows? If the environment is dim or the angle is off, adjust and try again.
Obstructions: Remove glasses, hats, and masks, ensuring your face is fully visible.
When you've done this: You've found a spot with even lighting, confirmed there are no obstructions on your face, and then re-initiated face verification.
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Common reasons for failure
Photo quality issues are the most frequent cause of rejection. Many people think "as long as it's readable," but the system is very strict about reflections, having all four corners visible, and using original documents. Another high-frequency mistake is mismatched information—the name entered in the system differs by one character from the name on the residence permit, causing the comparison to fail immediately.
Next step: Open the Binance app, go to the [Identity Verification] page, and re-check your residence permit photo and information using the checklist above. If you're sure the document type is correct, the photo quality is good, and all information matches perfectly but it still fails, submit an appeal through Binance's official support channels.
