What to Do If You Entered the Wrong Memo for a Stellar (XLM) Deposit on Binance?
If you entered the wrong or omitted the Memo for a Stellar (XLM) deposit, your funds are not lost, but Binance cannot automatically credit your account. The recovery path is clear: log into your Binance account, find the "Unknown Memo/Tag Recovery" page, submit a request, and provide details such as the TxID. The core principle is that the transaction must first complete on‑chain confirmations and then go through Binance's manual verification process.
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1. Confirm the On‑Chain Transaction Was Successful
What to do: Before contacting Binance, first verify that the transfer has been successfully executed on the Stellar network and is not stuck in a Pending state.
How to do it:
Open a Stellar block explorer (e.g., stellar.expert) and paste the transaction hash (TxID) that you obtained from the sending platform.
If the status is Success, continue to the next step.
If the status is Pending or Failed, the issue is on‑chain, not related to the Memo. Wait for confirmation or contact the sending platform.
When is this step complete: You see the green "Success" status in the explorer, and the destination address is indeed the Stellar deposit address provided by Binance.
Prerequisite: You have the TxID for this transfer from the sending platform. When the Memo is wrong or missing, the funds do not disappear – they simply "sit" at a chain address that Binance cannot associate with a personal account.
Common failure reason: Reaching out to customer support without having the TxID. Support cannot locate the transaction without on‑chain information.
2. Go to Binance's "Unknown Memo/Tag Recovery" Page and Submit a Request
What to do: Binance has a dedicated self‑service recovery channel for wrong or missing Memo/Tag issues. Do not use a general customer support ticket.
How to do it:
On the Binance App or website, go to the Help Center, search for Unknown Memo/Tag Recovery or Forgot/Wrong Tag/Memo, click into the page, and follow the instructions to submit a request.
The information you need to provide includes:
TxID (transaction hash)
Deposited asset and amount
Sending address and your Binance deposit address
Usually, you will also be required to upload a screenshot of the on‑chain transaction
When is this step complete: The request is successfully submitted, the page shows an "In Progress" status, and you receive a ticket number or application reference.
Prerequisite: Step 1 has been completed and the on‑chain status is confirmed as Success.
Common failure reason: Incomplete documentation causing a rejection. In particular, without the TxID, Binance cannot locate your on‑chain transaction.
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3. Wait for Processing and Pay the Network Fee
What to do: After submitting the request, the Binance team needs to manually verify and process it. Once processed, the funds will be returned to the address from which you originally sent the transfer.
How to do it:
According to Binance's official FAQ, the recovery processing time for a wrong or missing Memo/Tag is approximately 7 business days. After a successful recovery, a network withdrawal fee will be charged, deducted from the recovered amount.
Key point: Binance will not credit your Stellar asset directly back into your Binance account; instead, it will return the funds to the sender (i.e., the wallet address from which you made the transfer). Once the funds are successfully recovered, Binance will charge a fee based on the network withdrawal rate, which will be deducted from the returned amount.
When is this step complete: The request status changes from "In Progress" to "Completed", and the funds have been returned to the address you originally used to send the transfer.
Prerequisite: The request in Step 2 has been submitted.
Risk reminder: Successful recovery is not 100% guaranteed and depends on Binance's technical feasibility and manual assessment results. If, for security reasons, the funds cannot be returned to the original address, Binance does not offer to modify the refund address. Please first ensure that your sending address is still under your normal control.
What to do next:
Follow the steps in order: obtain your TxID → confirm "Success" on stellar.expert → open Binance's Help Center, search for "Unknown Memo/Tag Recovery", and submit the request. After submission, monitor your Binance notifications and emails within 7 business days – no need to repeatedly rush the process. Once the recovery is completed, initiate a new deposit, making sure this time to fill in the Memo correctly. The Memo is displayed on your Binance deposit page; copying and pasting it is the safest method.
