Proof of Address rejections are almost always due to date validity or name-address matching. Binance's review system enforces hard rules on these two fields, not subjective human judgment, so you must self-check against its standards first.
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Step 1: Check If the Date Is Within the Validity Period
This is the most common hurdle. The validity period varies by jurisdiction—first confirm which group you fall into.
Case A: 3‑month validity (Argentina, Australia, Brazil, Colombia, Italy, Spain, etc.) The document issue date must be within 3 months of the submission date.
Case B: 6‑month validity (most countries and regions, Binance Japan, Binance Kazakhstan, France) The document issue date must be within 6 months of the submission date.
Completion standard: Open your document and check the issue date. If it exceeds the required period, simply replace it with a more recent document and re‑upload—don't waste time on other reasons.
Step 2: Check If the Name Matches Your Identity Document
The name on the document must exactly match the name on the ID you submitted to Binance.
How to do it: Take out your ID or passport and compare the spelling character by character. For English names, case and spaces don't matter—
ZHANG SANandSan Zhangare both considered a match. Even if the document showsZhang Sanand your ID saysZHANG SAN, Binance.US standards still consider it a match; the key is that the subject must be the same. Also check that the name is complete and doesn't omit a middle name or initial.Completion standard: The name matches your ID and the document is issued in your name, not your spouse's or a family member's.
Step 3: Check If the Address Matches Your Account Information
The address on the document must exactly match the residential address you entered in your Binance account.
How to do it: Log in to Binance, go to [Profile] – [Account] – [Identity Verification] to see the address you provided. Then open your proof of address document and compare line by line, character by character—street name, house number, city, postal code must all match exactly. If the address doesn't match, either update the document (get a bill with the correct address) or update your residential address on Binance and then resubmit.
Completion standard: The address on the document matches the address in your account word for word.
Step 4: Confirm the Document Type Is on the Accepted List
Not all bills can be used as proof of address. Binance clearly lists acceptable and unacceptable document types.
Acceptable documents: utility bills (electricity, water, gas), landline/internet bills, bank or credit card statements, investment account statements, official government‑issued letters, mortgage statements, home insurance statements, etc.
Unacceptable documents: mobile phone bills, pay stubs, transaction receipts, retail store credit card statements, temporary bank statements, streaming service bills, documents sent to a post office box.
Special note: Binance.US explicitly excludes bank statements from online banks or fintech companies (e.g., Chime, Current, Simple, Wise). You must use a paper or PDF statement from a traditional bank.
Common Rejection Reasons
Uploaded a screenshot or cropped document: You must provide the full page; no cropping, no partial shots. PDF is preferred, followed by a clear photo or scan. Blurry, glare, or black‑and‑white copies will be rejected.
Mismatch between service address and mailing address: If the bill shows both, the review uses the service address.
Used a mobile phone bill: Many regions explicitly do not accept mobile phone bills—don't waste time on this.
Risk reminder: If you changed your country of residence, after updating your address Binance may require you to reset your entire KYC (re‑do identity verification), because compliance requirements differ by country. Account features may be restricted during the reset. Confirm the process before submitting to avoid getting stuck mid‑procedure.
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After You Complete the Steps
Verification method: The review usually takes 1–2 business days after submission. The result will be sent via email or in‑app notification; you don't need to contact customer support.
Next step: If rejected again, first re‑check the date and address match. Phone bills, pay stubs, and transaction receipts are not accepted in most regions—no need to keep trying them.
