How to Fill in Country/Region and International Area Code When Registering for OKX as a User in Malaysia?
When users in Malaysia register for OKX, you may initially plan to directly select "Malaysia" for the country/region, and find and select "+60" from the dropdown list for the international area code. Note that the two selections must be fully consistent, you cannot set the region to Malaysia while choosing an area code belonging to another country.
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Confirm Malaysia Is Not on OKX's Restricted List Before Starting Registration
What you need to do: Before you start the registration process, confirm whether Malaysia falls within OKX's supported service scope, so you do not waste time filling in all information only to find you cannot use the platform normally.
How to complete it:
Per the restricted region list published in OKX's official Risk and Compliance Disclosure, Malaysia is classified as a fully restricted region that is not covered by OKX's service scope. This means users located in Malaysia cannot create an OKX account via the standard regular registration process.
If you are physically in Malaysia but hold valid residence status or compliant identity documents issued by another supported country (such as Singapore), you may register through eligible compliant channels, but you must confirm the compliance of this operation with official OKX customer service in advance, to avoid account freezing caused by using false information.
Completion standard: You confirm that the path of selecting Malaysia directly for registration is not feasible, and you are fully aware of available alternative options (such as registering with identity credentials from other compliant supported regions).
Prerequisite: You have normal access to the official OKX website or OKX mobile app.
Common failure causes: You directly select "Malaysia" and go through the whole registration process, only to find the region is restricted, and all the information you filled in earlier is wasted.
Risk warning: Registering with false country/region information may lead to your account being frozen or you being unable to withdraw your assets, as crypto exchanges generally require user identity information to be consistent with your actual usual residence.
Confirm Your Registration Method and Corresponding Identity Materials
What you need to do: If you confirm you will register through other eligible compliant channels, you need to prepare the corresponding mobile phone number and identity verification documents in advance.
How to complete it:
Scenario A: You hold compliant non-Malaysian residence status (such as from Singapore, Dubai, etc.). During registration, select the corresponding country/region, and use a local mobile number to receive the verification code. When registering for OKX, the country/region code must match the归属地 (origin) of your mobile phone number.
Scenario B: You attempt to register with a Malaysian mobile number. OKX supports mobile number registration from more than 200 countries and regions worldwide, but due to Malaysia's service restriction status, even if you enter a +60 mobile number and successfully receive the verification code, your subsequent KYC verification will be blocked due to regional restrictions.
Completion standard: You have clearly confirmed which country/region you will use for registration, the corresponding mobile number can receive verification codes normally, and your identity documents (passport/ID card) are fully prepared.
Prerequisite: You have completed the confirmation work in the first step.
Common failure causes: You successfully registered using a Malaysian mobile number, only to be rejected during KYC verification due to regional restrictions, wasting a lot of your time.
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Fill in Country/Region and Area Code Truthfully (Applicable to Users Located in Supported Compliant Regions)
What you need to do: If you are already located in a compliant supported region, make sure your country/region selection and area code selection are fully consistent.
How to complete it:
Open the OKX mobile app or official website, and click the [Register] button.
In the mobile number input field, click the area code dropdown menu.
Find and select the correct area code of your current country (for example, +65 for Singapore, +971 for the United Arab Emirates).
Enter your mobile phone number, then request and get the verification code.
When filling in your personal information in the subsequent steps, select the country that matches the origin of your mobile phone number in the country/region option.
Completion standard: Your selected area code and selected country/region are fully matched, and you can receive the verification code normally.
Prerequisite: You have prepared all identity proof and address proof documents required for KYC verification.
Common failure causes: You select one country/region but a mismatched area code, or your submitted information is inconsistent across different steps, leading to KYC rejection.
What to do next:
First confirm whether you hold compliant identity credentials for registration (long-term visa or residence permit issued by a non-Malaysian supported region). If you do not have such credentials, you need to check OKX's official service policy for your actual current location first. If you confirm you have an eligible compliant registration path, then prepare the corresponding mobile number and identity materials, do not directly select "Malaysia" to waste your registration attempt.
