Can I Change My Country of Residence After Registering on OKX?
OKX allows you to change your country of residence after registration, but with strict restrictions: accounts where nationality is Chinese and registered residency is China cannot modify the country of residence. If you meet the conditions for modification, you can only change it 3 times in a lifetime. You must re-complete identity verification, and some features may be limited after the change.
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1. Determine If You Can Change It
Check whether your account status meets the modification conditions using the following rules:
If your nationality is "China" and you selected "China" as your country of residence when registering: you are not allowed to modify your country of residence or any other information. This is a hard restriction imposed by OKX, and the system does not provide an option to change it.
If your country of residence is not China: you can modify it, but only up to 3 times in your lifetime. Once the limit is reached, you cannot change it again.
In addition, the following preconditions must be met before modification:
There must be no ongoing open orders or earn orders in your account. Cancel them or wait for them to complete before proceeding.
Your account mode must be Spot Mode. Switch path: Home page [Trade] → three-dot icon in the top right corner → [Trade Settings] → [Account Mode] → select [Spot Mode].
Once you confirm that you meet the modification conditions, have no ongoing orders, and are in Spot Mode, you can proceed to the next step. Be sure of your needs before modifying, because the 3 chances will lock after use, and once modified, your account will be temporarily logged out for about 5 minutes and you cannot operate during that time.
2. Submit a Modification Request
If you are a non-China region user and meet the conditions, you can submit a modification request following the platform's guide. The steps are as follows:
Open the OKX App → menu icon in the top left corner of the home page → [Profile] → [Country/Region].
Tap and follow the on-screen instructions, select your new country/region of residence.
The system will guide you through subsequent tasks based on your situation, which may include closing positions, transferring assets, etc.
After confirmation, submit the modification request to proceed to the identity verification process.
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3. Re-complete Identity Verification
After changing your country of residence, you need to re-complete identity verification (KYC). The requirements are as follows:
After submitting the modification request, the system will ask you to verify your identity again, including uploading identification documents and performing facial recognition.
If proof of residential address is required, the document must: include your full name and complete address, be issued within the last 3 months, and be clear and legible.
After completing identity verification, the system will confirm that your country of residence has been updated to the new region, and the process is done. Common reasons for modification failure include failed identity verification and selecting a country or region not supported by the platform.
Related risk notices:
Possible feature limitations: different countries/regions support different coins and features. After modification, some features may be limited or lost, for example, C2C fiat trading may become unavailable.
Fee tier reset: after changing your country of residence, your trading fee tier will be reset.
History cannot be downloaded: after modification, account statements, trade history, and funding records may no longer be downloadable. It is recommended to back up any necessary data before making the change.
Once the modification is complete and identity verification is passed, log back into the OKX App and check under [Profile] whether the "Country/Region" field has been updated to the new address. If it shows the new region, the update is successful and you can use the services corresponding to that region normally. If verification fails or the modification is rejected, the system will display the specific reason. Adjust accordingly and try again following the instructions.
