Can You Complete OKX KYC on a Tablet?
Yes. You can complete OKX identity verification (KYC) on a tablet, as long as the tablet has a camera and can install and run the OKX app properly. However, in practice, some tablet models may encounter compatibility issues when accessing the camera or during facial recognition, so the KYC experience can vary by device.
Step 1: Verify Your Tablet Can Install the OKX App
OKX's liveness check and video verification must be done within the app; the web version does not support direct facial recognition and video recording. Thus, your tablet must be able to install the official OKX app.
Case A - iPad Users:
Open the App Store and search for "OKX".
If you can find and download it normally, your device is supported.
Some regional Apple IDs may not be able to find the app; check if your region supports the download.
Case B - Android Tablet Users:
Visit the official OKX website and scan the QR code on the download page.
Use the browser to scan the QR code and download the APK installation file, then install it.
If the system warns about risks, you will need to enable "Install unknown apps" in system settings.
Completion criteria: The OKX app is successfully installed and opened on your tablet.
Step 2: Check the Tablet's Camera and Permissions
The KYC process involves two parts: ID document photo capture and facial recognition/video recording. According to OKX's help center, identity verification requires "a smartphone or computer with a front-facing camera," and the same applies to tablets.
Open your tablet's [Settings] → [Apps] → find [OKX].
Make sure camera permission is enabled.
Test whether the front camera works (if the preview is blurred or black, the camera has an issue).
Completion criteria: Open the tablet's native camera app; both front and rear cameras can preview normally.
Step 3: Complete KYC with the Standard Process
If your device passes the first two checks, you can submit your KYC normally.
Open the OKX app, tap the user center icon in the upper-left corner of the home screen, and go to [Identity Verification].
Upload photos of the front and back of your ID document — note the document must be within its validity period, with no glare, and all four corners visible.
Complete facial recognition: follow the prompts to blink, shake your head, open your mouth, etc.
If you are later prompted for video verification, ensure sound is on, camera is on, and no earphones are connected.
Completion criteria: After submission, the page shows "Under Review".
Common Issues and Reasons for Failure
Low front-camera resolution: Some tablet cameras are inferior to mainstream phone cameras, so the captured ID photos may lack clarity, causing OCR recognition to fail. If this happens, switching to a phone is a more reliable choice.
"Liveness not detected" during facial recognition: Holding the tablet too far from your face or poor ambient lighting can cause the liveness check to fail. Remove glasses, ensure adequate lighting, and complete the recognition against a plain background.
Unclear audio in video verification: Built-in tablet microphones vary in quality; if your voice is too soft or indistinct in the video, the review may be rejected. Record in a quiet environment and speak clearly and loudly.
Risk Reminders
OKX's Level 2 identity verification (ID upload + facial recognition) does not support uploading existing photos from your gallery; you must take photos in real time during the verification process. If the tablet camera cannot capture clear images, you cannot substitute photos taken with another device.
If facial recognition fails, you can retry after 2 minutes. It is recommended to try no more than 3 times; do not repeatedly force the attempt.
After submitting your verification, standard review usually takes some time; Level 2 verification may be completed within 3 days. Pay attention to in-app notifications and your registered email. If your submission is rejected, the system will indicate the specific reason, and you can simply re-capture and submit as required. If your tablet repeatedly fails, the easiest solution is to switch to a phone with a properly functioning camera, log into your OKX account, and complete the verification. You can use the referral code 24U2795 when registering.
