OKX KYC Verification Complete FAQ: 2026 Latest Edition
OKX KYC verification is not a one-time process. From submitting documents to approval, and potential supplementary verification triggered later, there is a complete set of rules and procedures. Below is a compilation of the latest common questions for 2026 across five dimensions: verification levels, review time, failure reasons, subsequent verification, and account association.
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
1. Verification Levels: What's the Difference Between KYC1 and KYC2?
KYC1 (Basic Verification): Unlocks basic spot trading, daily withdrawal limit approximately equivalent to $1,000. Submit front and back photos of your ID card; the system auto-review is usually completed within 30 minutes.
KYC2 (Advanced Verification): On top of KYC1, daily withdrawal limit increases to equivalent $100,000, enabling futures, margin, staking and other advanced services. Requires live facial recognition; review is handled manually, typically 1-3 working days.
Video Verification: When C2C (peer-to-peer) buying volume reaches a certain threshold, the system will trigger mandatory video verification. Go to [C2C Buy] - [My] - [C2C Video Verification], enable sound and camera, do not use headphones. After the system reads the risk disclaimer, answer "Yes".
2. Review Time: How Long Does It Take?
KYC1 Review: Usually completed automatically within 30 minutes; may be faster if documents are clear.
KYC2/Manual Review: Generally faster if submitted during working hours; submissions between 9:00–18:00 on business days are usually processed more quickly than outside working hours.
Video Verification Review: Usually completed within one hour after submission; you can check the result through the notification center.
Delays: On holidays or weekends, during platform traffic peaks, or when documents are questionable and transferred to manual review, the process may be extended to 24–72 hours.
3. Verification Failure: Common Causes and Solutions
Cause 1: ID Photo Quality is Not Up to Standard. Blurry, glare, incomplete four corners, or blocked information — this is the most common reason for failure. Take the photo in a well-lit environment, use the native camera, disable beauty filters, and ensure all four corners of the document are fully visible.
Cause 2: Inconsistent Identity Information. Spelling, spaces, punctuation of the name, and the letter "X" in the document number mistakenly typed as "x" — must be checked character by character against the document.
Cause 3: Expired or Unsupported Document Type. Check the expiry date on the back of the ID, and ensure you are using a document type supported by the platform, such as an ID card or passport.
Cause 4: ID Already Used by Another Account. According to the platform rules, one identity document can only verify one account. If you confirm the document has been used fraudulently, contact customer service with your ID number for resolution.
Cause 5: Facial Recognition Failed. Remove glasses and hats, ensure sufficient lighting, and follow the instructions slowly. If you fail repeatedly, close the app completely and try again; avoid multiple consecutive failures.
Cause 6: System Recognition Issue. For Android devices with WebView component compatibility issues, try switching to the system default browser kernel. Check if any security software is blocking OKX permissions.
4. After Verification: Will Additional Documents Be Requested?
Yes. Passing KYC is not a one-and-done deal. The platform may initiate supplementary verification at any time based on compliance requirements:
Proof of Address (PoA): Utility bills or bank statements from the last three months, showing your name and full residential address.
Source of Funds (SoF) / Source of Wealth (SoW): Payslips, bank statements, tax returns, etc.
Occupation Information or Politically Exposed Person (PEP) Questionnaire: updated periodically.
Once additional verification materials are submitted, review is typically completed within 24 hours.
5. Verification Information: Can It Be Modified or Withdrawn?
Once identity verification is approved, it cannot be modified or withdrawn. Core identity information such as name, document number, and nationality is locked in the system.
If your document expires and needs updating, you must contact customer service and submit photos of the new document; the change will be made after manual review—but this only updates the validity period, not the identity itself.
Changing the real-name entity (e.g., from User A to User B) is basically impossible. If the account is no longer in use, you can freeze or cancel the account.
6. Other Common Questions
Q: How do users with foreign documents complete KYC?
Users holding a passport, Mainland Travel Permit for Hong Kong and Macau Residents, or Mainland Travel Permit for Taiwan Residents can select the corresponding option in the document type menu. The system will skip facial recognition and proceed directly to manual review, which takes about 2 working days.
Q: How soon can I resubmit after a failed verification?
If the failure was due to system congestion or risk control restrictions, it is recommended to wait 24 hours before trying again to avoid multiple submissions that may worsen restrictions. If the automatic review rejects you more than twice in a row, you may need to trigger a manual review channel proactively.
Q: What if the review is overdue?
If you haven't received a result after 24 hours, log into the OKX App and check the [Identity Verification] page for the status. If it shows "Under Review", it's advisable to wait another 12–24 hours; if the status remains unchanged, contact online customer service via the [Help Center] to check on the progress.
Q: Can KYC be done if under 18?
No. Users must be at least 18 years old to complete identity verification.
Q: Are there restrictions on supported countries/regions?
OKX services are not available in all countries/regions; certain jurisdictions may be restricted. During verification, select your country/region of residence, and the system will confirm whether it is supported.
A leading global cryptocurrency platform,suitable for both beginners and experienced traders.
New user benefit: 20% off trading fees upon registration!！
Next Steps
Open the OKX App, go to [My] - [Identity Verification] and check your current verification level. If not yet verified, follow the on-screen instructions to complete KYC1; if already verified but need to upgrade, click "Upgrade to KYC2" and follow the process. During the review, pay attention to the App notification center and your registered email; if rejected, the system will indicate the specific reason—make corrections accordingly and resubmit. Use referral code 24U2795 when registering.
