What to Check If Your Binance Proof of Address Keeps Getting Rejected
Having your proof of address repeatedly rejected usually isn't caused by a single issue — it means at least one of four areas has a problem: document type, validity period, format, or address matching. You need to systematically check the five key indicators below to locate the exact step that's blocking your verification. Here is a self-check checklist with correction steps, arranged by troubleshooting priority.
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Prerequisites
You are logged into your Binance account and can access the identity verification page.
You have at least one document issued by an official institution that shows your name and address.
You know exactly what "residential address" you submitted in your account.
Step 1: Check the validity period of your proof of address
Binance requires that the proof of address document be issued within the last 3 months.
Check the issue date or billing period on your document.
If the date is older than 3 months, the document is automatically invalid and you need to obtain a new one.
Some countries/regions may have exceptions (such as accepting documents within 6 months), but the Binance system prompt takes precedence. If the page explicitly requires 3 months, submit a document within 3 months.
Completion standard: The document issue date is within the last 3 months.
Step 2: Confirm the document type is on Binance's accepted list
Not every type of bill is usable. Below is a comparison of documents Binance clearly accepts and does not accept:
Accepted document types:
Utility bills (electricity, water, gas, internet, landline phone)
Bank statements (accepted in certain regions and from certain banks; must include name, address and bank information)
Official government correspondence (tax notices, court letters, etc.)
Home insurance policy, mortgage statement
Property tax payment certificate
Government-issued ID containing residential address (applicable in some countries/regions)
Unaccepted document types:
Mobile phone bills (with possible exceptions in some regions such as UAE)
Credit card statements (not accepted in most regions)
Payslips/salary stubs
W-2 forms or IRS documents
Unopened, undated, or expired mail
Statements from online/digital banking platforms (e.g., Chime, Current)
Completion standard: The document you prepared is on the "accepted" list, and the document type is allowed in your region.
Step 3: Verify the address on the document exactly matches the address on your account
The address must match character by character — this includes house/unit number, floor, apartment number, postal code, and the spelling of the city name.
Go to Binance account [Profile] → [Address] and see the complete address you filled in.
Compare it with the address on the document, checking character by character.
Common mismatch scenarios:
You entered "Room 101" in the system, but the document says "No. 101"
Spelling differences (e.g., "Apt" vs "Apartment")
Inconsistency caused by mixing Chinese and English characters
Completion standard: Every field (house number, street name, city, postal code) of the two addresses is exactly the same.
Step 4: Confirm the document format and clarity
Format: Upload in PDF format whenever possible; screenshots or photos are usually not accepted.
Completeness: Upload the entire document. Do not crop or cover any part of the page content (all four edges must remain visible).
Clarity: Name, address, date and issuing institution must be clearly legible.
Name consistency: The name on the document must exactly match your real name on the account.
Completion standard: The file is a complete PDF, and all key information is clearly readable.
Step 5: If all of the above are correct, check the specific rejection reason shown by the system
After each rejection, Binance displays the rejection reason on the identity verification page. Common rejection reasons and correction methods:
| Rejection message | Most likely cause | How to fix |
|---|---|---|
| "Document expired" | Document is older than 3 months | Obtain a recent bill and resubmit |
| "Address mismatch" | The address on the document differs from the address on your account | Edit your account address, or use a document with a matching address |
| "Document unclear/incomplete" | You uploaded a screenshot, photo, or cropped page | Generate a complete PDF file and re-upload |
| "Document type not supported" | The document you selected is not on the accepted list | Switch to a utility bill or bank statement and resubmit |
| "Unable to verify address" | The address contains a P.O. Box or is not a residential address | Use a document showing a real residential address |
Completion standard: You clearly know which step the rejection reason corresponds to and have prepared the corrected documents.
Common reasons for failure
The document is marked as "not accepted" in Binance's system, even if it looks like a "bill"
For example, some "electronic statements" generated by banking apps may be treated as documents from a "digital bank account" and are not accepted. It is recommended to prioritize utility bills (electricity, water, gas), as these have the lowest rejection rate. Some users have reported that even after uploading bill types explicitly listed in Binance's official list, the system still rejects them — in such cases, you can contact human customer support for a manual review.
Risk reminders
Repeatedly submitting incorrect documents may prolong the review cycle: After multiple rejections, your submission may enter a manual review queue, which will take longer to process.
Do not forge or alter documents: Once discovered, your account will be permanently restricted, and funds may be frozen.
Review is usually completed within 1 business day after submission: However, if manual review is required, it may extend to 3-5 business days.
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How to confirm the operation is complete
After submitting the corrected documents, check the status on the [Identity Verification] page. When the status changes to "Verified" or "Address verification passed", the operation is complete.
If rejected again, note the new rejection message and prepare a new document according to the corresponding correction method. If rejected more than 3 times, contact human customer support, provide screenshots of all submitted documents and rejection records, and ask the support team to help locate the root cause of the issue.
