Can Binance Accept Utility Bills Without English?
Utility bills in Chinese only without English are not automatically rejected, but the approval rate depends on the review method. The system's OCR can read Chinese, but the final result hinges on your regional policy, document clarity, and address matching.
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Below are the specific criteria and practical steps to determine whether your bill will pass.
Prerequisites
You are logged into your Binance account and on the address verification page.
You have a utility bill issued within the last 3 months (or 6 months in certain regions; follow the instruction on the page). The issue date must meet the requirement.
The name on the bill matches your Binance identity verification name exactly, and the address matches the residential address you entered in your account exclusively (including house/unit number).
Step 1: Check if the file format meets the requirements
Binance's OCR system can recognize 23 languages including Chinese, English, Spanish, and Arabic. A Chinese-only utility bill is technically recognizable.
But the prerequisites are:
PDF format: Prioritize uploading a PDF file. Screenshots or photos are usually not accepted. If you select "embed all fonts" when exporting as PDF, the recognition success rate is higher.
Four corners visible, no glare: Make sure the four corners of the document are captured during upload, with all text clearly readable.
File size under 8MB. Supported formats: .PDF, .JPG, .JPEG, .PNG.
Completion standard: The file is in PDF format and the key information (name, address, date, issuing authority) is clearly legible.
Step 2: Judge the approval probability based on your region's policy
Different countries/regions have different requirements for proof of address. If your region requires documents in English or with an English translation, a purely Chinese bill will be rejected.
Scenario A: Your region is in a "non-English preferred" area
A Chinese-only utility bill has a high probability of passing the system review.
But if the OCR fails to read it, it may enter manual review, extending the processing time to 1–2 business days.
Scenario B: Your region requires documents in English (or with an English translation)
A purely Chinese bill has a lower chance of passing and may be rejected.
Solution: Prepare a notarized translation – a line-by-line translation issued by a notary office with a certified translation stamp. Machine-translation screenshots are not accepted.
Scenario C: Your bill contains both Chinese and English
This is the safest scenario. Some electronic bills provided by banks or utility companies include bilingual fields (Chinese/English), enter the system review automatically, and face the lowest rejection rate.
Completion standard: Know whether pure Chinese documents are allowed in your region. If unsure, upload and try; the system will give a specific rejection reason.
Step 3: Decide the next step based on the rejection reason
If your upload is rejected, check the rejection notice:
Rejection notice: "File type not supported"
Check whether the type of bill you uploaded is on Binance's accepted list. Electricity, water, and gas bills are all accepted; mobile phone bills are not accepted in most regions.
Submit a different utility (water, electricity, gas) bill, or use a bank statement (that includes your address) instead.
Rejection notice: "Address mismatch"
Compare the address on the bill character by character with the residential address you entered in your account (include house number, floor, unit number). Any discrepancy means a mismatch. Modify the address in [Profile] and resubmit.
Rejection notice: "Unable to verify document"
The Chinese document may have triggered a manual review but did not pass. Contact customer support, explain the language issue, or resubmit the document along with a translation.
Completion standard: Correct the issue according to the rejection notice and submit again.
Common causes of failure
Mistakenly thinking "Chinese will pass," only to be flagged as "Address mismatch" by the system
A Chinese bill itself may not be rejected, but the system may make errors when reading Chinese addresses – if the OCR-recognized address does not match the address you filled in, the file will be rejected even if it is genuine.Check whether the address on the bill matches the address in your account character by character. This is the most common rejection reason, mostly unrelated to the language.
Risk warnings
Do not modify or forge bills: This includes using Photoshop to change a Chinese address into English. Once discovered, your account will be permanently restricted.
Address validity varies by region: Some regions require bills within 3 months, others within 6 months. Before uploading, confirm your bill's issue period meets the requirement.
Using a mobile phone bill is not recommended: Most regions do not accept mobile phone bills; even a bilingual version may be rejected.
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How to confirm the operation is completed
After submission, check the status on the [Identity Verification] page. When the status changes to "Verified" or "Address Verified", the process is complete and there is nothing more to worry about language-wise.
If rejected, note the exact rejection reason, correct the file or information accordingly, and resubmit. After three or more rejections, contact customer support directly, explaining the language situation and the type of documents you have submitted, and ask the agent to confirm whether that document type is accepted in your region.
