What to Prepare When Resubmitting on Binance After a Recent Address Change
After changing your address, resubmitting your verification requires a valid proof of address document that meets Binance format and timeliness requirements, and completing a KYC information reset. The system review typically takes 1–2 business days.
Prerequisite: Confirm Whether You Really Need to "Resubmit"
You only need to go through this process if you have actually moved to a new residential address or your country/region of residence has changed. If you are only receiving a system prompt saying "information expired," first check the validity of your current proof of address. In some cases, you may only need to upload an updated document without resetting the entire KYC.
Regulatory requirements vary across countries and regions. When you move to a new country, Binance must ensure your account complies with the specific regulations of your new place of residence, which may require resetting your KYC to meet local legal requirements.
Steps: Complete Process for Resubmitting After an Address Change
Step 1: Log in to your account and go to the Identity Verification page
After logging in to your Binance account, hover over the profile icon in the top right corner and click [Account] - [Identification].
Step 2: Trigger the address update process
On the Identity Verification page, scroll to the address information section and click the [Edit Address] button. If your address change involves a change of country/region, the platform may automatically guide you into the KYC reset process.
Step 3: Select your new country/region of residence and fill in your new address
Select the country or region where you currently reside and click [Continue]. Then fill in the full new address details, confirm they are correct, and click [Continue]. Make sure that the new address you enter exactly matches the address on the proof of address document you will upload.
Step 4: Upload your proof of address document
Click [Upload] and submit your new proof of address document.
The document must meet the following conditions (otherwise it will be rejected):
Issuance date: The document must be issued within the last 3 or 6 months, depending on your jurisdiction (e.g., Argentina, Australia and some others require within 3 months; India requires within 2 months; other countries usually allow up to 6 months).
Holder name: Must exactly match the registered name on your Binance account and the name on your submitted identity document.
Residential address: Must exactly match the address you entered in Step 3.
Issuing institution: Must show the issuer's logo, contact information, or website.
File format: Supports .PDF, .JPG, .JPEG, .PNG formats, with a file size no larger than 8 MB. PDF format is recommended.
File quality: A color scan or photo, clear and legible, not a photocopy, with no cropping, obstruction, or glare.
Step 5: Confirm submission and wait for review
After uploading, read and agree to the declaration and click [Confirm Update]. Your account may be set to "Withdrawal Only" mode at this point until the new information is approved. The review usually takes 1–2 business days. You will receive an email notification once it is approved.
Common Reasons for Rejection and Risk Reminders
Document does not meet timeliness requirements: This is the most common reason for rejection. Before submitting, double-check the issuance date and do not submit old bills that are more than 6 months old.
Incorrect proof of address document type: Payslips, retail store credit card statements, mobile phone bills (unless permitted in specific regions), and transaction receipts are not accepted as proof of address.
Information mismatch: The name, the newly filled-in residential address, and the address on the document must be completely consistent. Any spelling differences or format discrepancies may lead to rejection.
Risk reminders:
Account function restrictions: After submitting the update, until the review is completed, your account will be in "Withdrawal Only" status. During this period, you will be unable to trade, deposit, or use other platform features.
Fund security: Binance will never ask you to transfer funds under the pretext of an address change. If someone claiming to be customer support asks for your funds or password, stop contact immediately and report it to Binance officially.
FAQ
1. What documents can be used as proof of address on Binance? The list of accepted documents includes: utility bills (electricity, water, gas), internet service provider bills, bank or credit card statements, investment account statements, government-issued residence certificates or ID documents that include an address (cannot be the same document used for identity verification), home insurance policies, student dormitory rental agreements, etc. The specific list is subject to what is displayed in real time on the verification page.
2. How long does the review take? Can I use my account during the review? The proof of address review usually takes 1–2 business days. During the review, account functions will be restricted to "Withdrawal Only." You will not be able to make new trades or deposits until the review is passed and full access is restored.
3. What should I do if my submission is rejected? You will receive an email notification explaining the reason for rejection. Based on the reason (e.g., blurry document, expired, mismatched information), prepare a new compliant document and resubmit it on the Identity Verification page. There is no need to contact customer support.
After submitting the new proof of address, the page will show "Under Review." Please wait patiently for 1–2 business days and keep an eye on your registered email and in-app notifications. Once approved, the "Withdrawal Only" status will be automatically lifted and your account will return to normal. If you have not received any notification after more than 3 business days, you can check the status through the official Binance customer support channel.
