You deposit from your wallet to Binance. The blockchain shows success and your balance updates, but you cannot find the TxID (transaction hash). This usually means it is not an on-chain transfer, but an internal channel like Binance's "Internal Transfer" feature. According to Binance's official statement, internal transfers do not generate an on-chain TxID. Instead, they create an internal transfer ID, for example, "INNER_WITHDRAW_".
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Step 1: Determine if your transfer is an internal transfer
Case A: You operated within the Binance ecosystem (between Binance accounts, or via Binance Pay) If you sent from a Binance main account to a Binance sub-account, Binance TH account, or used Binance Pay, these actions do not go through the blockchain. They are internal ledger transfers within the exchange. Binance will not give an on-chain TxID.
Case B: You deposited from a personal wallet (like MetaMask, Trust Wallet) to Binance This is an on-chain transfer, so a TxID should exist. If you cannot find it, check if you are looking in the right place, or if you are checking "Internal Transaction" instead of the mainnet transaction.
Completion standard: Confirm whether your action was done using the "transfer / internal transfer" function on the Binance website/app, or an on-chain transaction from an external wallet.
Step 2: Find the internal transfer ID within Binance system
If you confirmed it is Case A (Binance internal operation), do not look for a TxID. Look for the "internal transfer ID" directly.
How to do it: Log into your Binance account, go to [Wallet] → [Transaction History] or [Funds Flow]. Filter by "Transfer" or "Internal Transfer" type, find the target record, and click [Details].
What field to look for: In the details page, look for "Internal Transfer ID", "Internal Transfer ID", or "TranId", not "TxID". This ID is usually a string of pure numbers, without letters or 0x prefix.
Risk reminder: Binance's deposit/withdrawal history usually only shows records within the last 90 days. Records beyond that may not be directly searchable on the page. If you need earlier internal transfer records, you can only download the full fund flow report or contact customer support for archived data.
Completion standard: Successfully copy the internal transfer ID (e.g., "INNER_WITHDRAW_123456" or a pure numeric ID).
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Step 3: Verify the transfer status via customer support or API
An internal transfer ID cannot be looked up on block explorers (like Etherscan, BscScan) because the transaction never happened on-chain. You need to use Binance's internal verification channels.
Method A (Customer Support): Contact online support via the Binance App or website, provide the internal transfer ID you copied, and ask them to verify if the transfer is completed.
Method B (API query, for developers or high-frequency users): If you have enabled API, you can call the corresponding sub-account transfer query endpoint or Binance Pay's "query transfer result" endpoint, using tranId as the parameter to check the status.
Common failure reason: Many users take the internal transfer ID and search it on a block explorer. They find nothing and mistakenly think the funds are lost or the platform is a scam. This is because the wrong tool is used. Internal IDs can only be verified through Binance's official system.
How to confirm completion: Customer support replies or API returns "SUCCESS" status, and your Binance account balance is correctly updated. At this point, you can confirm the funds safely arrived at the target account, and there is no need to look for a TxID. If customer support says the status is "FAILURE" or "PROCESS", follow their guidance to resubmit or cancel.
