You have checked your bank statement and confirmed the money has been deducted from your account, but OKX still marks the deposit as "Processing". At this point, you do not need to send a regular transfer screenshot, instead you need to provide official bank-generated transfer proof or PDF format bank statement, upload it to OKX's appeal or customer service ticket, so the system can match this fund to your account.
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Step 1: Confirm if this "Processing" status is a normal delay or needs manual intervention
Different deposit methods have different processing speeds:
Scenario A: Euro deposit via IBAN assigned by OKX European region If you use this channel, funds normally arrive within seconds with zero fees. If it shows "Processing" for over 1 hour, most likely your bank selected regular transfer instead of Instant bank transfer, which causes cross-bank settlement delays.
Scenario B: USD deposit via US domestic wire transfer Domestic wire transfers usually take 1-3 business days to process, affected by the processing speed of your bank and intermediary bank.
Scenario C: Deposit via C2C or third-party channels If the counterparty does not release crypto after you pay in a C2C trade, or the third-party payment stays "Processing", you can click "Appeal" directly after 30 minutes.
Step 2: Prepare your bank proof, format is critical
[Goal]: Generate a formal bank proof that the platform can recognize.
[How to do it]: Open your bank App or online banking, find the PDF format electronic monthly statement corresponding to this transfer, do not just take a screenshot of the transfer success page.
OKX official supported source of funds proof requirements include:
- Must be a PDF file, screenshots are not accepted
- Must include your full legal name (consistent with your OKX verified identity)
- Must include complete IBAN or bank account number
- Must include exact transfer amount, date, and transaction reference number
If you are making a Euro transfer, banks like N26 let you directly export PDF format monthly statements or transaction proof in its App.
[Completion Standard]: You have a clear PDF file that clearly shows your full name, bank card number, the exact amount and timestamp of this transfer.
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Step 3: Submit proof via official OKX channels
[Goal]: Submit the proof to the platform proactively instead of waiting for the issue to resolve automatically.
[How to do it]: Log in to OKX, go to Wallet → Deposit → Fiat Deposit page, find this "Processing" record, there is usually an "Appeal" or "Submit Proof" button next to it. Click in and upload your PDF proof following the prompts.
If you cannot find this entry, go directly to the Help Center to contact live customer support, provide your order number and attach the proof file.
[Completion Standard]: Customer service confirms they have received your proof and informs you of the expected processing time.
Common Rejection Reasons:
- Using screenshot instead of PDF, which gets returned by the system
- The name on the proof does not match the name on your OKX verified account (for example, you sent the transfer from another person's bank account), which will be rejected directly
- The transfer amount is lower than the minimum single deposit limit for this channel, which may lead to funds being returned
Post-submission Verification: After submitting the proof, check the "Deposit History" or "Fiat Order" page to see if the status changes from "Processing" to "Arrived". If the status still does not update after 24 hours, contact customer service again for a follow-up.
Next Tip: Save this PDF proof in a separate folder. You can reuse it directly for similar issues later or when you need to submit source of funds proof, no need to find the document all over again.
