What to Prepare for Resubmitting Binance KYC When Your Legal Name Contains Rare Chinese Characters
If your Binance identity verification gets rejected because your legal name includes rare Chinese characters, do not repeatedly retry with the same ID card, as these special characters cannot be recognized by the platform's default character set. You can choose to use a passport with Romanized name for verification, or directly follow the official manual name correction process.
Prerequisite Check
Before resubmitting, confirm that the name printed on your ID card does contain a rare Chinese character. If the character cannot be displayed normally in the input box on Binance, the issue is caused by the platform's system character limit.
1. Confirm the Issue Comes From "Rare Unrecognized Character" Instead of "Input Error"
Goal: Rule out the possibility of inconsistent information submission first, to avoid misjudging system character incompatibility as a manual filling mistake.
How to operate:
Double check that every character you entered in the name field matches the text printed on your ID document 100% exactly. Binance's system strictly compares the text extracted via OCR from your uploaded document with the content you entered, any minor character deviation will lead to verification failure.
Completion standard: If the name you entered is completely identical to the text on your ID document but the submission still fails, the problem is not caused by input error, but that the system cannot recognize the specific rare character at all.
Common failure cause: Using pinyin or similar-looking characters to replace the rare character in the name input box. The system will detect the mismatch with OCR results and directly reject your application with an "inconsistent information" notice.
2. Bypass Rare Character Issue With Passport Verification (Most Recommended Method)
Goal: Complete KYC using a passport, since the name on a passport is presented in standard Roman pinyin, which fully avoids the "unrecognized rare Chinese character" system obstacle.
How to operate:
According to Binance's system rules, the name input box only accepts characters that fit a specific preset character set, many rare Chinese characters are outside the coverage of this set.
Operation steps:
Log in to your Binance App, navigate to the [Identity Verification] page
Locate the [Change Document Type] option
Select "Passport" as your new verification document type
Enter the standard Roman pinyin of your name as printed on your passport (e.g. "ZHANG SAN"), make sure your passport number and other related information are filled correctly
Upload photos of your passport as prompted, then complete the facial recognition step
Completion standard: The page shows "Submission successful" and your verification status updates to "Under review".
Additional prerequisite note: Make sure your passport is within its validity period, and the pinyin name you use matches the English name that will be used for subsequent bank deposit and withdrawal operations. If you previously completed partial KYC with a Chinese ID card but need to update to pinyin name, re-verifying with a passport is a widely accepted standard solution.
3. If You Only Have a Chinese ID Card: Follow Manual Name Correction Process
Goal: If you do not have a valid passport, do not repeatedly submit ID card verification attempts. You can apply for manual review directly after automatic KYC failure, or contact Binance support to submit a name correction request.
How to operate:
After 2 consecutive automatic verification failures, Binance's system will usually unlock the manual review entrance automatically. If the entrance does not appear, follow the steps below:
Go to Binance [Help Center], search for keywords "name correction" or "identity verification appeal"
Submit required materials following the official guide, including: high-definition photos of the front and back of your ID card, a clear photo of you holding your ID card alongside a handwritten note showing the current date with your full face visible
State clearly in the application description that "my legal name contains a rare Chinese character that cannot be recognized by Binance's system", and provide the Unicode encoding of the rare character if possible to speed up processing.
If you cannot find the direct name correction entrance, you can contact the online customer service in the Help Center, explain your situation and follow up on your request.
Completion standard: You have successfully submitted the name correction application or support ticket, and obtained a unique ticket number.
Risk Warning: Never attempt to modify the name on your ID document using photo editing software. Binance's compliance team runs cross-verification for all uploaded documents to confirm authenticity. Forging official ID documents is a serious violation of platform rules, and will lead to permanent account ban once detected.
Rare Character Issue Quick Reference Table
| Solution | Applicable Scenario | Operation Path |
|---|---|---|
| Passport Verification | You hold a valid unexpired passport | [Identity Verification] → [Change Document Type] → Select Passport → Fill in pinyin name |
| Manual Name Correction | You only have a Chinese national ID card | Click [Manual Review] on the verification failure page, or contact customer support to submit a ticket |
| Information Consistency Check | Rule out possible input typos | Verify that your full name, spaces, and punctuation are 100% consistent with the content on your ID document |
After going through the above 3 steps, you will have a clear actionable solution. If you have a valid passport, switching to passport verification is the fastest way to resolve the issue. If you only have an ID card, prepare high-definition document photos in advance and go through the manual review channel. No matter which method you choose, stop repeated submission attempts after 2 failures and contact customer support directly — repeated submissions will not improve your pass rate, and may even trigger unwanted account risk control restrictions.
