How to Troubleshoot Missing PAXG Deposits to Binance?
If your PAXG deposit to Binance is not credited, first look up the transaction status using its TxID on Etherscan (Ethereum block explorer). If the on-chain status shows "Success" but the funds do not appear in your Binance account, this is usually because the transaction is still waiting for Ethereum network block confirmations (12 to 20 required), or the single transfer amount is lower than the minimum deposit threshold. If the funds still do not arrive after more than 2 hours, submit an application through Binance's self-service deposit recovery channel.
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1. Locate the TxID of this transfer from the sending platform
What to do: Go back to the platform (wallet or exchange) you sent the PAXG from, and copy the TxID (transaction hash) of this specific transfer.
How to proceed:
Case A: Withdraw from another exchange. Log in to the sending exchange, enter the withdrawal history page, find the corresponding PAXG transfer, and copy its TxID.
Case B: Transfer from an on-chain wallet. Open your wallet (such as MetaMask, Trust Wallet), find the transaction record of this PAXG transfer, and copy the TxID. PAXG is an ERC-20 token built on Ethereum, so this transaction must be a transfer on the Ethereum network.
Completion check: You have successfully obtained the TxID of this transaction.
Prerequisite: You can log in to the sending platform normally.
Common failure cause: If the sending platform shows "Processing" instead of "Completed", the transaction has not been packed on chain, which is not a problem on Binance's side, you just need to wait further.
2. Look up the transaction status on Etherscan
What to do: Use the copied TxID to check the real on-chain status of this PAXG transfer on Etherscan. PAXG is an ERC-20 token deployed on Ethereum mainnet, with the official contract address 0x45804880De29f2Ef7b9F2B7B8C7CdF2cB6A9fF1A.
How to proceed:
Open Etherscan (etherscan.io), paste the TxID, and press enter.
Check the key information:
Status: It must show Success to confirm the transaction is finalized on chain.
Block Confirmations: Binance usually requires 12 to 20 confirmations on the Ethereum network before crediting deposits. If the confirmation count is very low, the transaction is still queued, continue waiting.
To (Receiving Address): Verify that it matches the PAXG deposit address you copied from Binance.
Token: Confirm the transferred asset is PAXG, and the contract address matches the official one.
Completion check: You confirm the status on Etherscan is "Success" and the block confirmation count has exceeded 12.
Prerequisite: You have obtained the TxID from step 1.
Common failure cause: PAXG is an ERC-20 token on Ethereum mainnet, the transfer must be executed on the Ethereum network. If you sent the PAXG on another chain (such as BSC), this lookup process does not apply.
3. Check Binance deposit records and deposit thresholds
What to do: If Etherscan shows Success with enough confirmations but the funds are still not in your Binance account, check your Binance deposit history and the official minimum deposit requirements.
How to proceed:
On the Binance App, go to [Wallets] - [Deposit History] to check if this PAXG deposit appears in the list.
If it shows "Pending Confirmation" or "Processing", Binance's nodes are still waiting for network confirmations, just wait further.
If there is no record at all, the deposit may have encountered an issue.
Check minimum deposit amount: PAXG has a minimum deposit threshold: the minimum deposit is 0.001 PAXG, and you need to reserve enough network gas fees. If the transferred amount is lower than this threshold, the system will not credit the funds.
Visit Binance's "Deposit & Withdrawal Status" page to confirm if the Ethereum (ERC20) network is currently marked as "Normal" for operations.
Completion check: You confirm Binance has not suspended PAXG deposits, the transaction appears in your deposit history (even with a "Pending" status), and the transferred amount meets the minimum 0.001 PAXG requirement.
Prerequisite: You have confirmed the on-chain transaction is successful in step 2.
Common failure cause: The deposit amount is lower than the 0.001 PAXG minimum requirement - for example, if you only transferred 0.0005 PAXG, the transaction will succeed on chain but Binance's system will not credit it. Network congestion can also cause processing delays.
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4. Use Binance's self-service recovery channel (if funds still not arrived)
What to do: If you have verified all the above points, but the funds still do not arrive after 1-2 hours, submit a request via Binance's official self-service deposit recovery feature.
How to proceed: Per Binance's official rules, you need to meet the following requirements to submit a self-service missing deposit recovery request:
The on-chain transaction status must be "Confirmed / Successful".
At least 1 hour has passed since the transaction was finalized on chain before you submit the request.
Search for "Deposit not arrived" or "Self-service recovery" in the Binance Help Center to locate the application entry.
Paste the TxID, the system will automatically pre-fill related information including the token type, network, and deposit address.
Confirm all information is correct, then submit the application.
Check the processing status in the "Application Records" page.
If the self-service recovery channel cannot process your request, contact Binance customer support and provide the following information:
Your Binance account registered email
Token name (PAXG)
Exact deposit amount
Transaction TxID
The network you selected for this transfer
Completion check: The application is submitted successfully, and you get a ticket number or application record.
Prerequisite: You have confirmed the on-chain transaction status is Success in step 3.
Risk Warning: Self-service recovery is not 100% guaranteed, the final result depends on technical feasibility assessment. If the recovery is approved, you will need to pay a network processing fee.
Next steps to follow:
Complete the operations in order: Get the TxID → Look up status on Etherscan and confirm it is Success → Check if block confirmations exceed 12 → Find the transaction in Binance's deposit history, and verify that the deposit amount meets the 0.001 PAXG minimum threshold. If Etherscan shows Success with enough confirmations, the amount meets the requirement, but Binance still has not credited your funds after more than 1 hour, submit an application via the self-service recovery channel. After submission, pay attention to Binance's in-app notification, the processing time depends on the current manual review queue.
