How to Troubleshoot AIGENSYN Deposits That Did Not Arrive After Transferring to Binance?
If your AIGENSYN deposit to Binance has not arrived, there are only two core checks to prioritize: verify the on-chain transaction status, and confirm you selected the correct supported network. AIGENSYN was recently listed on Binance and is a highly popular new token, which means many operation details are not yet widely verified, so you are not the only user encountering deposit issues.
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1. First Confirm AIGENSYN Supports Normal Deposits on Binance
What to do: Before looking up your transfer, first confirm whether Binance's AIGENSYN deposit channel is open and operating normally.
How to do it:
Open the Binance App → Go to [Wallets] → Select [Deposit], then search for "AIGENSYN".
Binance launched AIGENSYN spot trading on May 14, 2026, and the deposit channel was opened 1 hour before spot trading went live. If you tried to make a deposit before 21:00 GMT+8 on May 14, the channel may not have been fully prepared yet.
In addition, AIGENSYN has a "seed tag" marking, which only affects trading permissions (you need to pass a risk assessment to trade the token) and does not impact the deposit function itself.
Completion standard: You have confirmed that AIGENSYN appears on Binance's deposit page, and the current deposit channel is running normally.
Prerequisite: Your Binance account has completed KYC verification.
Common failure cause: AIGENSYN is a new token launched only on May 14 2026, if you made a deposit before the channel was opened, your funds may be stuck in the collection process.
2. Locate the TxID From Your Sending Platform
What to do: Retrieve the transaction hash (TxID) for this specific transfer.
How to do it:
For withdrawals from another exchange: Log in to the withdrawal platform, enter the withdrawal history page, find the AIGENSYN transfer record, and copy the TxID.
For transfers from a non-custodial on-chain wallet: Open your wallet, find the transaction record for this AIGENSYN transfer, and copy the TxID.
The official verified AIGENSYN smart contract addresses are public: on Ethereum Mainnet it is 0x4d7078DDd6cCFED2F85dB5B7D3Ff16828d378d48, and on Gensyn Mainnet it is 0x4e742319f6b0FeC4afA504fC8ED3cEAB0fb751A2.
Completion standard: You have successfully obtained the TxID for your transfer.
Prerequisite: You can log in to your sending platform normally.
Common failure cause: The sending platform shows "Processing" instead of "Completed", meaning the transaction has not been packed on-chain, wait for it to confirm fully before proceeding with checks.
3. Look Up Transaction Status on the Corresponding Blockchain Explorer
What to do: Use your copied TxID to check the real on-chain status of this transfer on the matching blockchain explorer.
How to do it:
Case A: You used Ethereum Mainnet (ERC20). Open Etherscan (etherscan.io), paste your TxID. Confirm the transaction status shows Success, and the number of block confirmations meets Binance's requirement for AIGENSYN. AIGENSYN's contract address on Ethereum is 0x4d7078DDd6cCFED2F85dB5B7D3Ff16828d378d48.
Case B: You used Gensyn Mainnet. Open the official Gensyn blockchain explorer, paste your TxID to confirm the transaction status. AIGENSYN's contract address on Gensyn Mainnet is 0x4e742319f6b0FeC4afA504fC8ED3cEAB0fb751A2.
Completion standard: You confirmed the transaction shows "Success" status on the matching blockchain explorer.
Prerequisite: You have obtained the TxID from step 2.
Common failure cause: You selected the wrong network for your deposit. AIGENSYN exists on both Ethereum Mainnet and Gensyn Mainnet, if you use the wrong explorer to look up the TxID, the system will show "Transaction Not Found".
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4. Check Binance Deposit History and Use the Self-Service Recovery Channel
What to do: If the on-chain status shows Success but the funds have not arrived in your Binance account, wait for at least 1 hour then submit a request via Binance's self-service deposit recovery channel.
How to do it:
Check Binance [Wallets] - [Deposit History]: See if this transaction appears on the list, and check if its status shows "Pending Confirmation" or "Processing". If it shows Pending Confirmation, you only need to wait for Binance to finish processing the required block confirmations.
Submit a self-service recovery application: If the transaction is fully confirmed on-chain and still has not arrived after 1 hour, find the "Deposit Not Arrived Self-Service Recovery" entry in Binance Help Center, paste your TxID and submit the application.
If self-service recovery fails: Contact Binance customer support, provide your Binance account email, token name (AIGENSYN), deposit amount, TxID, and the network you selected for the transfer (ERC20 or Gensyn Mainnet).
Completion standard: You have submitted the application successfully and obtained the corresponding support ticket number.
Prerequisite: You have confirmed the on-chain transaction status is Success in step 3.
Risk Reminder: If you transferred via Gensyn Mainnet but selected Ethereum network on Binance's deposit page, your funds may be irretrievable, you need to contact Binance support as soon as possible to attempt recovery. In addition, AIGENSYN is a new token with a "seed tag", which does not affect deposits, but you need to pass the required risk assessment before you can trade the token after the funds arrive.
Next Steps to Follow:
Complete the operations in order: Obtain TxID → Check transaction status on the matching explorer (Etherscan or Gensyn explorer) and confirm it shows Success → Check your Binance deposit history for records. If the explorer shows Success but the funds have not arrived on Binance, first confirm which network you selected when making the deposit (Ethereum or Gensyn Mainnet) — the network selected on Binance's deposit page must fully match the network you actually transferred on, which is the most common pitfall for new token deposits. If funds still have not arrived after 1 hour, submit an application via the self-service recovery channel.
